Receptionist/Dispatcher
Receptionist/Dispatcher
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
- On site gym
- 401(k) matching
- Competitive salary
- Dental insurance
- Paid time off
- Profit sharing
- Vision insurance
The Receptionist/ Dispatcher plays a vital role in keeping our franchise running smoothly by managing customer calls job referrals scheduling and ensuring excellent service at every touchpoint. Youll assist with administrative tasks and help coordinate our teams workload to deliver exceptional results.
- Promptly receive and enter lead calls and job referrals (First Notice of Loss - FNOL) with accuracy.
- Provide outstanding customer service by answering questions resolving issues and maintaining a professional and welcoming attitude.
- Handle general phone calls and greet visitors to ensure a positive office experience.
- Dispatch and track job referrals to the right operational teams ensuring timely response and resolution.
- Monitor the Work in Progress (WIP) board to identify any delays or issues and support process improvements.
- Collaborate with teams to coordinate production and on-call schedules for smooth operations.
- Manage logistical details of job referrals to meet customer expectations.
- Perform other administrative duties as assigned.
- High school diploma or GED required.
- Prior receptionist or office experience preferred.
- Strong customer service skills and excellent verbal and written communication.
- Proficient with digital tools and technologies to complete tasks efficiently.
- Experience in restoration construction or insurance is a plus.
- Join a trusted local franchise with a strong community presence.
- Supportive team environment focused on growth and excellence.
- Opportunity to make a real impact in customer experience and operations
Starts on Day 1
Picture yourself here fulfilling your potential.
At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.
Employment Type
Full-Time
