Family Room Manager, Prince George
Family Room Manager, Prince George
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Job Description
Family Room Manager Prince George
About the Organization
At Ronald McDonald House Charities British Columbia and Yukon (RMH BC) we envision a province where families stay close to their sick children. Today 2 out of 3 Canadians live in a city or town without a childrens hospital. Our Mission is to give sick children the healing power of being together with family.
As a champion of family-centered care we enable access to childrens hospitals by providing families with sick children accommodation meals and wellness programs that support their emotional and physical well-being.
In 1983 the first RMH BC House opened its doors in Vancouver with a 13-Bedroom House and over the years with an increase in demand for this essential service construction of a new building was 2014 a 73-bedroom House was unveiled on the grounds of BC Childrens Hospital along with a new 2000 sq. ft. RMH Family Room in Surrey Memorial Hospital. As the second-largest House in Canada and one of the largest in the world RMH BC will continue to grow and meet the needs of families across BC and Yukon.
A new Family Room in University Hospital of Northern British Columbia (UHNBC) is planned to open this fall. We are anticipating a start date in September 2025.
Our team is the backbone of our organizationserving our families supporting volunteers and donors and spreading awareness every single day.
About the Position
The Ronald McDonald Family Room is a rest and respite space within University Hospital of Northern British Columbia for families with children receiving treatment. With an overnight guest room laundry facilities full kitchen and a welcoming lounge the space is a refuge for parents siblings and patients to step away from the medical environment and focus on being a family.
The Family Room is open 8:00 AM 8:00 PM 7 days a week this position is full time 5-days per week.
This role engages with families staff visitors and donors which requires the ability to interact in a thoughtful energized and forward-thinking manner. A preferred candidate is amultifaceted person who is self-confident motivated and able to work independently while being supported by volunteers. Reporting to the Senior Director Family Services the Family Room Manager helps maintain day-to-day operations and the services Ronald McDonald House BC and Yukon provides to families at the University Hospital of Northern BC.
The Family Room Manager will ensure everyone who comes into the Family Room is made to feel welcome.
Key responsibilities include:
Administration
- Staff scheduling and supervision
- Provide staff and volunteer training
- Work collaboratively with other staff members to ensure all staff and volunteer needs are met
- Supplies ordering and offsite purchasing
- Budget oversite
- Participate in a variety of committees including the Celebration Committee and Joint Occupational Health & Safety
- Participate in a weekly managers meeting
- Collect and report monthly data in a timely manner
- Ensure security of Family Room and liaise with hospital security regarding any concerns.
- Respond to emergencies in a timely manner and complete related incident reports.
- Adhere to safety and emergency procedures.
Reception
- Greet and welcome families to the Prince George Family Room to ensure a welcoming and seamless entry for guests who stay overnight.
- Organize daily administrative operations and conduct housekeeping duties.
- Receive all incoming phone calls and answer questions remembering that every call may be that of a donor or family in need.
- Provide orientation of the Family Room to all guests and visitors to ensure compliance with policies.
- Liaise with families social workers housekeeping staff hospital representatives donors and others.
- Orient new families to the Family Room and sleeping rooms as per orientation procedures.
Housekeeping
- Support existing relationships and work orders with hospital cleaning staff.
- Oversee cleaners to ensure maintenance of standards.
- Do laundry of bedding and towels.
- Refresh the guest rooms including changing and making beds as needed.
- Ensure common area is kept organized and tidy.
Job Specific Competencies and Skills
- Alignment with the mission and values of Ronald McDonald House BC and Yukon
- Ability to represent the RMH BC with a polished positive and professional demeanor and attitude at all times
- A commitment to working cooperatively in a team environment with staff volunteers families donors and the public
- Compassionate and caring with the drive to provide a high-quality level of service to the families we meet
- Self-motivated ability to work independently and as a supportive team member.
- Results driven high achiever high positive energy.
- Organized and solutions oriented
- Active listener who enjoys meeting people at all levels.
- Basic knowledge of Microsoft Office (Teams Word and Excel)
- Ability to prioritize multi-task set and achieve deadlines.
- Clear and concise English language abilities both written and verbal.
- Some flexibility in scheduling is required based on the needs of the organization.
- Valid BC Drivers License and access to a vehicle is required.
Experience and Educational Requirements
- Post-secondary degree in Psychology Social Work Social Sciences or equivalent
- 2-3 years of nonprofit or hospital patient experience
- Experience developing and implementing programs resources and policies
- Experience working with children youth adults and families to assess needs and provide resources.
- Training in Sanyas Mental Health First Aid and Trauma Informed Care an asset.
- Additional languages would be helpful
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Please note: all successful candidates will be required to undergo a vulnerable sector criminal record check.
Please visit our careers page to see more job opportunities.
Required Experience:
Manager
Employment Type
Full-Time
