HVAC Account Coordinator/Operations Coordinator
HVAC Account Coordinator/Operations Coordinator
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Job Description
About Us:
EMCOR Mechanical Services (EMS) is a division of EMCOR Group Inc. a fortune 500 company. EMS is a national full-service commercial HVAC provider with a network of 26 operating companies deploying over 3900 professional technicians to execute systems maintenance repairs equipment retrofits construction services automation and energy solutions. EMS generated $2.0B in revenues in 2023 and continues to grow organically and through acquisitions.
EMCOR Mechanical Services has opportunities for anHVAC Account Coordinator/Operations Coordinator to coordinate HVAC maintenance services under the EMS HVAC National Account Team.This position is located in Dallas TX and is a hybrid position which requires 3 days in office
Under general supervision this position will be wholly responsible for all aspects that pertain to your designated customer accounts. Conduct telephonic and electronic follow up and closing functions for open work orders on dedicated National/Supplier Management Accounts to meet the contractual obligations of each client. The intent is to ensure work orders are completed to standard and on time. This position will also involve daily customer communications which includes but is not limited to effectively keeping customers informed of work being performed at their location providing timely and succinct updates to customers and handling escalations. This position is the main point of contact for designated customers. This role also processes the accounts payable billing and service provider escalations/issues for designated customers.
- Perform administrative support including placing orders vendor management scheduling reporting on purchase order coordination and dispatching of work orders.
- Provide administrative technical direction and oversight to subcontracts in completing work assignments.
- Effectively responding to requests for maintenance and repair of facilities to include Heat ventilation & Air Conditioning Security Components IT equipment emergency situations affecting the facilities etc.
- Maintain a strong safety program within EMS Guidelines.
- Maintain proactive and efficient communications with employees management contractors customers.
- Accurately conducts daily/weekly reporting on open work orders for supervisor review.
- Communicate regularly with service providers to get work order updates.
- Communicate with supervisor on the work performed.
- Attend weekly staff meeting and safety training.
- 2 years experience in facilities maintenance property management and customer service role is required.
- 2 years experience in managing service delivery for trades labor specific to Heating Ventilation Air Conditioning and/or Refrigeration is required
- Must exhibit exemplary written verbal and interpersonal communication skills.
- Experience creating reviewing and presenting the materials for customer-facing meetings.
- Associates degree or equivalent experience.
- Advanced proficiency MS Windows Applications including MS Excel and Word and PowerPoint.
- Must be proficient at pivot tables V look ups filtering data and trimming formulas in Excel
- Must be able to Type min 50 wpm and have good writing skills.
- Must live commutable distance to the Tempe AZ office or Norristown PA office
- Must be able and willing to work a hybrid schedule which includes working from the office 3 days a week
As a leading provider of mechanical and electrical construction facilities services and energy infrastructure we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
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Required Experience:
IC
Employment Type
Full-Time
