IT Systems Support Specialist

QUALIFICATIONS:

• Associates degree in Information Technology Computer Science Healthcare Informatics or a related field (or equivalent work experience).
• Experience in IT support required
• Experience in a clinical or hospital setting preferred

RESPONSIBILITIES:

• Provide Tier 1 and Tier 2 support for clinical and administrative applications.
• Resolve issues related to network connectivity printers servers and integrated clinical equipment.
• Troubleshoot and resolve issues related to hardware software network connectivity and integrated clinical equipment for end-users (e.g. nurses physicians administrative staff.
• Support critical systems such as M365 Epic Meditech and other clinical
• Maintain and troubleshoot IT hardware including Workstations on Wheels (WoWs) badge readers barcode scanners and printers.
• Respond promptly to IT issues in high-priority areas such as operating rooms and conference rooms.
• Monitor system performance and conduct routine maintenance on servers virtual machines cloud and local storage systems and other SaaS based webapps.
• Assist with software updates patches and backups for critical systems.
• Support onboarding and offboarding and manage user accounts profiles and access controls using Active Directory Microsoft Azure/Entra and other related systems.
• Ensure organization compliance with HIPAA and healthcare IT security standards.
• Respond to and assist in resolving IT security incidents.
• Monitor ticketing system and other access logs and report irregularities.
• Enforce password policies and other cybersecurity policies and procedures.
• Educate users on new software features updates and downtime procedures.
• Develop and maintain user guides technical documentation and the IT knowledgebase.
• Collaborate with departments and vendors on system rollouts upgrades and hardware relocations and system integration efforts.
• Support IT projects such as new unit openings and workflow enhancements.
• Log track and resolve tickets through the service desk system.
• Triage and prioritize issues based on urgency and impact escalating when necessary.
• Perform additional tasks as assigned to support IT operations and organizational goals.

KNOWLEDGE SKILLS ABILITIES:

• Working knowledge of healthcare IT systems clinical workflows and EHR/EMR platforms (e.g. Epic Cerner Meditech PACS).
• Familiarity with HIPAA data privacy and IT security regulations.
• Experience with network connectivity and troubleshooting. (preferred).
• Proficiency in Windows OS office productivity software and basic networking principles.
• Knowledge of system administration tools such as Active Directory ticketing platforms and remote support systems.
• Strong troubleshooting skills across hardware software and network connectivity
• Effective interpersonal and communication skills.
• Ability to train users support software rollouts and manage access controls.
• Highly organized and consistent in following and creating documentation and procedures.
• Adaptable and quick to learn in a dynamic clinical setting.
• Capable of working independently and escalating complex issues appropriately.
• Skilled in prioritizing and resolving multiple support requests in a fast-paced environment.
• Collaborative with cross-functional teams vendors and stakeholders during technology deployments.
• Committed to delivering courteous efficient and professional IT support.
• Adheres to organizational customer service standards.

Required Experience:

Unclear Seniority