FLEX Senior Manager, FMC Engagement and Escalations
FLEX Senior Manager, FMC Engagement and Escalations
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Job Description
This is a temporary position.
This position focuses on driving Franchise Management Company (FMC) engagement by partnering with internal teams facilitating enrollment in key programs and supporting access to critical deployment tools involved with Digital and Technology Transformation (DTT). The role involves proactive monitoring of FMC participation providing hands-on troubleshooting and collaborating on escalation and response efforts to strengthen overall franchise involvement with DTT.
Minimal travel required.
CANDIDATE PROFILE
Education and Experience
Required
- At least 5 years of progressively responsible work experience in the lodging industry leading operations disciplines with proven outstanding customer relations skills
- Demonstrated experience across Franchising Select Brands Operations Reporting & Analysis Deployments and Project Management with a strong ability to navigate cross-functional priorities.
- Strong communicator with excellent written verbal and interpersonal skills; adept at tailoring messaging to diverse stakeholders and influencing without direct authority.
- Proven ability to build strong relationships to leverage information and insights across key groups as well as drive results
Preferred
- Ability to gain a clear understanding of an initiative and represent it to various constituencies across the organization
- Skilled in analyzing performance trends and KPIs to deliver actionable insights and effectively communicating those insights to stakeholders.
- Ability to inspire confidence in senior management and to be recognized for stakeholder engagement change management and deployment leadership
CORE WORK ACTIVITIES
- Partner with BTO and OFS teams to increase Franchise Management Company (FMC) participation in immersion sessions.
- Drive FMC enrollment for escalation communications and Mission Control access.
- Proactively monitor deployment dashboards for trends in FMC engagement and conduct outreach at the account level.
- Participate in weekly escalation calls and collaborate with the OFS team to drive response plans.
- Support escalation calls to FMCs in partnership with regional primaries as needed.
- Partner with FMCs to troubleshoot access to deployment tools (e.g. Mission Control mDASH).
- Collaborate with the BTO team on cross-functional engagement and escalation efforts.
- Support execution of FMC led comms plan comms and messaging.
- Share resources and strategic tactics with OFS Regional Primaries to drive deployment pre-engagement and engagement.
- Proactively keep OFS Regional Primaries informed of status and escalations.
- Collect and share feedback from FMCs on how to improve the deployment process.
The pay range for this position is $47.30 to $69.33 per hour.
Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.
FLEX opportunities offer coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid for candidates within a commuting distance to Bethesda MD; candidates outside of commuting distance to Bethesda MD will be considered for Remote positions.
The application deadline for this position is 14 days after the date of this posting August 12 2025.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Senior Manager
Employment Type
Full-Time
