Process Assoicate - Customer Service
Process Assoicate - Customer Service
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Job Description
Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.
Inviting applications for the role of Technical Support Agent Process Associate Customer Care
Technical Support Agent will support technical queries for hardware: NUCs Processors Wireless Graphics Unison Ethernet Products etc. and OEM Products (laptops etc.) via Call Chat and Email.
Responsibilities
Perform troubleshooting to fix the customer issues via Call Chat and Email
Perform RAS (Remote Access Session) when required via Chat and Phone
Expected to take 25 to 30 calls a day. (AHT 6-9 mins)
Follow-ups via Email and phone on cases
Knowledge base Article creation for handled queries.
Identify and own Lean and Transformation projects.
Qualifications we seek in you!
Minimum Qualifications
Should be fluent in required languages
Should have a bachelors degree or higher (B. Tech/ BCA/BSc Computer Science will be preferred)
Good communication skills both written and oral and should be able to handle client interaction.
Basic Knowledge on Microsoft Office Windows Operating Systems hardware
Good Knowledge of Desktop/Servers hardware: NUCs Processors Wireless Graphics Unison Ethernet Products etc. and OEM Products (laptops etc.)
Customer Experience & Process Improvement Capabilities
Preferred Qualifications/ Skills
Ability to manage multiple priorities
Good analytical skills
Why join Genpact
- Be a transformation leader Work at the cutting edge of AI automation and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
- Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Employment Type
Full-Time
