Error Adjudication Lead
Error Adjudication Lead
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Job Description
Do you have strong leadership qualities and experience in leading decision-making teams Are you comfortable working flexibly in a dynamic operational environment to meet performance and quality standards Do you enjoy collaborating to identify opportunities for improvement and exploring new ideas and solutions
Social Security Scotlands Fraud and Error Resolution Unit (FERU) is seeking two C1 Error Adjudication Leads one Disability Error Adjudication Lead and one Fraud and Error Adjudication Lead. These are high-profile roles where you will apply your leadership skills and benefit decision-making expertise in a dynamic and collaborative environment.
You will lead an operational team investigating potential fraud and error cases ensuring compliance with legal requirements identifying opportunities for improvement and engaging with stakeholders. These varied roles offer the chance to develop a broad range of skills make a meaningful impact on peoples lives and benefit from excellent career progression opportunities.
Responsibilities
Responsibilities
Manage an operational team ensuring compliance with policy and legal guidance and providing support on unusual high-interest or complex cases.
Ensure consistency in decision-making by strengthening guidance and developing robust Quality Assurance processes.
Oversee workflow and caseload management proactively identifying and correcting errors through methods such as sampling and data matching.
Monitor and report on team performance collecting appropriate Management Information to support internal performance tracking and the identification analysis and mitigation of fraud and error risks.
Draft official reports and papers relating to fraud and error for Social Security Scotland.
Engage and influence stakeholders to support efforts to reduce fraud and error.
Following training and accreditation you will be appointed as an Authorising Officer under the Regulation of Investigatory Powers (Scotland) Act 2000 responsible for considering applications to conduct covert operations in support of counter-fraud work.
Qualifications
Success Profiles
Success profiles are specific to each job and they include the mix of skills experience and behaviours candidates will be assessed out more about how we assess theSuccess Profile elements
Experience
1. Experience of leading decision-making teams in a complex or error correction casework environment ensuring accurate and consistent outcomes.
2. Experience drafting and reporting error trend findings to influence stakeholders continuous improvement and error reduction activities.
Please note there will be an initial sift of the first experience.
Behaviours
- Managing a quality service Level 4
- Communicating and influencing Level 4
- Changing and improving Level 4
- Leadership Level 4
You can find out more about Success Profiles Behaviours here:Success Profiles - Civil Service Behaviours ()
Information Session
We are holding a candidate information session to provide you with information about the application and interview process as well as further information on the role and team.
The session will be held on Wednesday 20th August at 1.00-2.00pm.
Please join us using the link below.
Click here to join the meeting
How to apply
Apply online you must provide a CV and a Supporting Statement (of no more than 1000words) which provides evidence of how you meet the Success Profiles above.
If invited for further assessment this will consist of an interview and presentation.
We aim to provide feedback on request. However if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.
Expected Timeline (subject to change)
Sift w/c 1st September 2025
Interview w/c 15th September 2025
Location MS Teams
Reserve List
In the event that there are more successful candidates than posts available a reserve list will be kept for up to 9 months.
About Us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we out more about us here.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more aboutwhat we offer.
As part of theUK Civil Servicewe uphold theCivil Service Nationality Rules.
Working pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location. Office days are currently Wednesday and you have specific questions about the role you are applying for please contact us.
Equality Statement
Social Security Scotland are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process please contact us at.
Find out more about our commitment todiversityand how we offer support and recruitment adjustmentsfor anyone who needs them.
Further Information
This post requires the successful candidate to clear additional National Security Vetting clearance before a start date can be offered. Further information regarding National Security Vetting clearance can be found here -United Kingdom Security Vetting: Applicant - ()
This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland or the broader Scottish Government.
Find out more about our organisation what we offer staff members and how to apply on ourCareers Website.
Read ourCandidate Guidefor further information on our recruitment and application processes.
The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.
If you experience any difficulties accessing our website or completing the online application form please contact the Resourcing Team via
Apply before 23:55pm on Tuesday 26th August 2025
Contact Name Claire Price
Employment Type
Full Time
