IT Associate II
IT Associate II
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$ 45600 - 52439
1 Vacancy
Job Description
Class Summary
- Job Description
The IT Associate II will be responsible for managing and maintaining software systems to ensure optimal performance availability and security. This will coordinate system configuration upgrades and integrations with internal departments and external vendors. They will be responsible for developing and implementing workflows data standards and automations that enhance operational efficiency and reporting addition they will serve as a technical liaison between departmental business units and the IT department translating business needs into functional system solutions.
Essential Duties- Ensuring data integrity and security standards are followed across all supported systems
- Documenting system changes configurations and processes to ensure transparency and accountability
- Tracking and reporting system performance metrics uptime and issue resolution timeliness
- Owning and following through on issue escalation ensuring timely and effective problem resolution
- Developing inclusive system configurations that meet the operational needs of all user groups regardless of department size or access level
- Supporting system access reviews and audits to ensure fair and appropriate user permissions
- Providing system training and support to diverse user groups with varying technical skill levels
- Gathering feedback from a broad range of users to improve system usability and accessibility
- Researching and recommending emerging tools features or enhancements to improve department workflows
- Leading pilot programs or proof-of-concept initiatives to test and evaluate new technologies or system upgrades
- Participating in section meetings
- Participating in safety committee meetings
- Participating in park staff meetings
The grade for this position is B23(1). Salary will be dependent on education and experience.
Effective 4/11/2023 this position is eligible for the Employee Referral Program.
Minimum Qualifications- High School Diploma or G.E.D AND
- Two years of experience as an Information Technology Technician or comparable level
- An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.
- Valid Drivers License
For information related to position-specific essential duties knowledge and skills and physical requirements please click here.
Note:The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.
For more information about this department please click here. Additional Information
About Gwinnett County
Welcome to Gwinnett County Government
Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits a wellness program professional development opportunities career advancement and more
Careers with impact
Gwinnett County sets the standard as a dynamic vibrant community where all people can enjoy economic opportunities safe neighborhoods plentiful greenspace and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff residents and stakeholders remain vibrantly connected.
Exceptional benefits
Working for Gwinnett County comes with exceptional benefits including health coverage a robust wellness program (Spouses can participate too!) onsite employee wellness center longevity pay tuition reimbursement and more. The value of Gwinnett County benefits can be up to 49 percent of an individuals total compensation.
World-class community
More than a million residents make up Gwinnetts diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.
Gwinnett County is an award-winning employer!
- Atlantas Healthiest Employer by Atlanta Business Chronicle
- Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
- Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!
Vision
Gwinnett is the preferred community where everyone thrives!
Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values
Integrity: We believe in being honest building trust and having strong moral principles.
Accountability: We believe in stewardship transparency and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging embracing and unifying our communities.
Innovation: We believe in continual adaptation of technology process and experience.
Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process please click the links below:Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer we prohibit discrimination on the basis of genetic information (including sex) race color national origin (including ancestry) gender (identity and expression) sexual orientation age marital status familial status (including pregnancy) disability military or veteran status religion political affiliation immigration status homeless status or any other category protected by law.
Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application interview or testing process contact Human Resources at 770.822.7915 or This email is only for accommodation requests; for questions related to job postings use
Required Experience:
IC
Employment Type
Full-Time
