Steward Supervisor
Steward Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location
Las Colinas Hotel
Omni Las Colinas Hotel formerly Omni Mandalay Hotel at Las Colinas invites guests to experience the completion of a $13-million-dollar renovation to common space amenities provides a fresh elevated guest experience. Discover a luxurious new resort-style poolscape and lounge area and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting making it more than just a place to stay but a place to experience.
Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others Omni Las Colinas may be your perfect match.
Job Description
This position is responsible responsible for assisting in the supervision of all aspects of the Stewarding Department functions in accordance with hotel standards.
Assists in directing implementing and maintaining a service and management philosophy that serves as a guide to respective staff. Includes keeping outlets kitchen and banquet well supplied with equipment.
Responsibilities
- Maintain complete knowledge of:
- Anticipated business levels in each outlet per meal period.
- Daily housecount.
- Scheduled in-house group activities locations and times.
- Correct maintenance and use of equipment.
- All department policies/service procedures.
- Correct chemical handling procedures.
- Inspect all work areas and document discrepancies to be rectified. Develop action plan if needed.
- Inspect quality of work performed by Night Cleaners and resolve deficiencies. Ensure scheduled cleaning tasks are completed within specified time frames. Communicate status of service company with Executive Chef.
- Meet with the Executive Chef and review the kitchen needs daily.
- Maintain close communication with F&B Managers working to supply their equipment needs.
- Review kitchen and restaurant service needs from Stewarding throughout the shift and ensure that all requirements are met according to specifications.
- Accommodate requests for additional wares expediently and courteously. Follow up on delivery of all such items.
- Review BEOs at weekly meeting and resolve discrepancies. Determine staffing level and equipment needs. Prepare equipment set-up sheets and ensure follow through on banquet support needs required from Stewarding.
- Establish par levels and storage requirements for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
- Check storage areas for proper supplies organization and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.
- Ensure that all items are stored in accordance with state/local health and fire departments regulations and according to hotel requirements.
- Establish cleaning schedule for all tasks to be completed on a daily/weekly/monthly/quarterly basis ensuring that all areas are routinely cleaned.
- Develop checklists for employees to follow when completing scheduled cleaning tasks.
- Establish and monitor compliance with recycling/conservation specifications.
- Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
- Ensure that staff reports to work as scheduled.
- Coordinate breaks for staff.
- Assign work duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Identify situations that compromise the departments standards and delegate these tasks.
- Conduct pre-shift meeting with staff and review all information pertinent to the days business.
- Inspect grooming and attire of staff; rectify any deficiencies.
- Inspect plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
- Constantly monitor staff performance in all phases of service and job functions ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel.
- Monitor all work areas for compliance with health regulations and follow through on any violation.
- Monitor and ensure that all temperature and chemical solution requirements are met about dishwashing pot washing and storage.
- Monitor and maintain pest control requirements in accordance with hotel standards.
- Assist Stewarding Staff with their job functions where needed to ensure optimum cleanliness and service standards.
- Monitor and ensure that Stewarding staff follows safety practices.
- Establish a preventative maintenance program for all machinery and maintain accurate records of such.
- Identify dish machine problems by inspecting washed wares; resolve problem situations.
- Ensure that all maintenance and repairs to machinery are conducted per warranty/ manufacturers specifications. Maintain accurate documentation of all service repairs.
- Prepare contingency plans for equipment that cannot be repaired immediately.
- Contact Engineering for maintenance repairs to be submitted to Synergy for Engineering. Contact Engineering directly for urgent repairs.
- Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
- Monitor and handle guest complaints by following the Power of Engagement and ensuring guest satisfaction.
- Ensure all closing duties for staff are completed before staff signs out.
- Conduct ongoing training with existing staff.
- Provide feedback to staff on their performance.
- Foster and promote a cooperative working climate maximizing productivity and employee morale.
- Respond to all calls on your hotel issued 2-way communication device promptly.
- Document pertinent information in department logbook.
- Complete all paperwork and closing duties in accordance with departmental standards.
- Review status of assignments and any follow-up action with on-coming supervisor.
Qualifications
- Ability and willingness to stand for 8 hours at a time
- Ability and willingness to push pull or lift up to 50 lbs.
- Ability and willingness to bend stretch and reach
- Ability to work cohesively as part of a team
- Ability and willingness to work a varied schedule which includes working on weekends and holidays
- Previous experience in stewarding is strongly preferred
- Food handlers certification required
Required Experience:
Manager
Employment Type
Unclear
