Customer Relations Assistant - Booking Office
Customer Relations Assistant - Booking Office
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Job Description
Customer RelationsAssistant - Booking Office
Your Journey Our Commitment
Are you passionate about people and love helping othersWere on the lookout for a Customer Relations Assistant at Leedsto joinour dedicated Station Teams across the Eastregion. As the faceof Northern youll provide essential support and information to ourcustomers ensuring their journey is smooth from start to finish.
If you thrive in a role where every day is different lovesolving problems and enjoy being part of a friendly and supportive team wedlove to hear from you!
What Youll Be Doing
In this varied and rewarding role youll:
- Be the go-to person for customer advice on journey times service delays tickets fares and reservations
- Ensure our stations remain safe clean and welcoming at all times
- Handle challenging or complex customer queries with confidence and care
- Maintain compliance through internal checks and procedures
- Passenger Assistance support
- Oversee ticketing stores and leaflet stock levels
- Manage station finances including cash handling and preparing for banking
- Provide vital support during service disruption to minimise customer impact
- Ensure all station promotional materials are accurate and up to date
What Were LookingFor
To succeed in this role youll need:
- A genuine passion for delivering exceptional customer service
- Excellent communication skills both written and verbal
- Strong IT literacy and the ability to learn new systems
- Confidence to work independently and handle responsibility
- Willingness to work shifts including evenings and weekends with flexibility around rosters that can change up to 48 hours prior (including location)
Your Pay & Perks
- 23970 during your first 6 months of training
- After training your base salary increases to 28200
- Plus overtime opportunities
Benefits Youll LoveWe believe in rewarding our people for their hard work anddedication. Thats why we offer:
Free travel for you your partner/spouse and dependents onNorthern services
75% off travel with other Train Operating Companies (after 2 years)
Defined Benefit Pension Scheme Northern contributes 1.5x yourinput
Enhanced Maternity & Paternity Pay 9 months full pay formaternity and 2 weeks full pay for paternity
Employee Assistance Programme 24/7 support for you and yourfamily
Northern Perks discounts instant vouchers cashback wellbeingsupport and more
About NorthernAt Northern we run over 2500 services a dayconnecting millions across the North to friends family work and committed to improving journeys investing in our peopleand protecting the values say it all:Make a difference. Make it last. Make it easy. Make it happen. Make to make them yours
You can find out more here.
We may close thisrole early if we receive high volumes of applications so dont delay applytoday!
However if you miss the application window for this particular role please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!
Were an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds regardless of gender sex ethnicity race religion education socioeconomic background disability or sexual orientation.
We also have Disability Confident status which means were committed to making the most of the talents that disabled people can bring to the workplace.
Why NorthernWeremore than just a train heartbeat of the North - connecting communities creating opportunities and driving sustainable growth. With 2500 trains running dailywereon a mission to improve rail travel and enhance the customer experience while protecting the in 1825 the first passenger train set off in the North of England after which rail quickly spread across the globe - and this yearwerecelebrating 200 years of the modern railway. As we look back on the historic events that led us here we also look towards the future as we move into the era of Great British us at this pivotal moment in rail history and play your part in our journey.
A place for everyoneThe best journeys happen when everyone feels welcome on Northern wedontjust move people from A to B -werebuilding a teamwhere everyone feels they belong. Ourtalentteam can make reasonable adjustments to the process ifthatssomething you a Level 2 Disability Confident employer so if you meet theminimumcriteriafor the rolewellalways offer an automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to aDBS check anda medical matter your background experience or whether you call it a bapbarm or cobtheresa place for you here in the railway.
Employment Type
Full Time
