Maintenance Ticketing Coordinator
Maintenance Ticketing Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
Location: Northampton MA
Work Schedule: Full-time Monday - Friday
Pay Range: $22-$24/hr
- Manage and maintain the maintenance ticketing system ensuring all incoming requests are logged prioritized and routed appropriately.
- Monitor ticket statuses and follow up to ensure timely completion of maintenance tasks.
- Analyze ticket data to identify patterns and recommend solutions for recurring issues.
- Create and maintain documentation for ticketing workflows and system updates.
- Serve as the central point of contact for maintenance ticket-related queries and updates.
- Collaborate with maintenance staff and other departments to ensure efficient resolution of issues.
- Communicate status updates and resolutions to requesters in a timely manner.
- Evaluate and improve ticketing processes to enhance system efficiency and response times.
- Provide recommendations for resource allocation based on ticket trends and priorities.
- Bachelors degree or equivalent work experience.
- Prior experience in ticketing systems management or maintenance coordination preferred.
- Familiarity with maintenance operations tools and ticketing software.
- Strong organizational and time management skills.
- Excellent communication and customer service abilities.
- Organizational Skills: Manage multiple tasks and prioritize effectively in a fast-paced environment.
- Communication: Strong written and verbal communication skills to facilitate smooth coordination.
- Problem-Solving: Proactively address challenges and identify opportunities for process improvement.
- Technical Proficiency: Familiarity with ticketing software and system reporting tools.
- Paid orientation and training
- Generous time-off package
- Comprehensive health and dental insurance plans
- 403(B)-retirement plan with employer matching
- Long-term disability benefits and paid life insurance
- Opportunities for career advancement tuition assistance and more
Want to learn more about ServiceNet
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or veteran status.
At ServiceNet you will make a real difference. Whether youre working in residential direct care clinical care peer support or other valuable roles youll be part of a compassionate team dedicated to supporting our community.
And with over 1500 employees and 100 programs across western Massachusetts were confident theres a role thats the right fit for you.
ServiceNet is a non-profit agency supporting people with mental health challenges developmental disabilities brain injuries homelessness and more. We offer great benefits room to grow and plenty of rewarding opportunities. Wed love for you to join us!
Not sure which job might beright for you No problem! Email to speak with a hiring manager today.
Required Experience:
IC
Employment Type
Full-Time
