Manager Sales Operations - East, NABC
Manager Sales Operations - East, NABC
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Job Description
Career Area:
FinanceJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
About Cat Financial
Cat Financial is a subsidiary of Caterpillar Inc. the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For more than 40 years Cat Financial has provided a wide range of financing solutions to customers and Cat dealers for machines engines Solar gas turbines genuine Cat parts and services. Headquartered in Nashville Tennessee Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America Asia Australia Europe and Africa. Visit to learn more about Cat Financial.
Role Definition
- Leads a cross-functional team comprised of sales support representatives and transaction coordinators responsible for dealer and sales team quoting document generation final pricing contract booking and funding securing assets and records retention.
Responsibilities
- Deliver business plan sales and market share targets for the company products in a given industry segment or market.
- Support sales and marketing plan and manage merchandising plans to achieve business plan targets for company products and services.
- Owns document governance process including management of standard document library and non-standard document requests.
- Ensures accuracy and efficiency of contract booking funding lien filing and records processes as well as associated SOX controls.
- Manages merchandising claims and grief resolution processes.
- Implements enhancements to improve the dealer and customer experience and ensure the most effective and efficient operations.
Skill Descriptors
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Industry Knowledge: Knowledge of the organizations industry group trends directions major issues regulatory
- considerations and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
- Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and
- techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Effective Communications: Understanding of effective communication concepts tools and techniques; ability toeffectively transmit receive and accurately interpret ideas information and needs through the application ofappropriate communication behaviors.
- Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
- Operational Reporting: Knowledge of operational reporting concepts; ability to use operational reports to track benchmark and improve business processes.
Additional information:
- This position requires the successful candidate to work full time 5 days per week in the Nashville main office.
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities duties and effort required of employees assigned to this job. At the discretion of management this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as thatterm is defined by the Americans with Disabilities Act.
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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Required Experience:
Manager
Employment Type
Full-Time
