Family Services Director

SUMMARY: This position is responsible for the implementation delivery evaluation and advancement of Goodwills childcare and family services programs and facilities. This position is operational with both professional and front-line responsibilities including direct childcare service fund development and federal and/or state compliance management.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include but are not limited to the following as other duties may be assigned:

• Promotes the general goals and objectives of the Heart of Texas Goodwill Industries.
• Create implement and provide continuous quality improvements for Goodwills Family Strengthening programs and services.

• Develops policies and procedures based on state and federal childcare services and childcare center regulations and laws.
• Obtains and maintains regulatory standards regarding policies and procedures from the Texas health and Human Services Commission for Child Care Licensure.
• Designs coordinates and communicates staffing schedules and assignments which provide adequate supervision of children effective teamwork and efficient use of resources.
• Maintains accountability of inventory of supplies and materials essential to the operation of the program and follows proper procedures for new acquisitions and purchases.
• Follows proper accounting procedures for receiving and posting payments preparing deposits and other financial transactions and ensures that records are submitted accurately and in a timely manner.
• Markets programs and recruits potential enrollees through community networking involvement with local agencies parents and other service providers involved in early care and education.
• Provides appropriate instruction guidance and feedback to staff regarding classroom schedules procedures behavior management curriculum and parent communications to ensure quality programming consistent with Goodwill mission philosophy policies and standards.
• Plans develops and coordinates yearly program calendar to reflect a variety of enriching educational and extracurricular activities for children families and staff.
• Maintains effective communications with staff parents and service providers through use of conferences emails newsletters memos etc.
• Stays current on issues pertaining to family strengthening early care child development and special education by participating in on-going training and professional development opportunities including seminars conferences in-house training and through personal research.
• Maintains strict confidentiality in all aspects of work.
• Recruits interviews hires and trains staff.
• Responsible for developing mentoring and coaching direct reports in the areas of programs strategy management and compliance.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.
• Other duties as assigned.

Leadership Competencies:

Leadership Competency

Team Departmental Corporate Leader

OUR TEAM

Emotional Maturity and Respect

Manages personal emotions to gain staff confidence by impartially resolving issues. Consistently treats others with professionalism honor and dignity.

Integrity

Manages ethically. Develops and implements processes that are consistently executed with fairness and equity.

Capacity for Change and Innovation

Serves as principal liaison to manage change.

Interpersonal Skills

Is approachable and open; identifies and facilitates staff engagement opportunities. Engages in conflict appropriately; tailors communication to the appropriate audience.

Commitment to Development and Empowerment of Self and Others

Encourages staff to utilize tools to support their development. Facilitates the use of tools and resources for staff development; helps staff reach their full potential.

OUR COMMUNITY

Commitment to Goodwills Mission Vision and Values

Manages operations in accordance with Goodwills Mission Vision and Values. Reinforces Goodwills Mission Vision and Values with staff and the community.

Commitment to Diversity Equity and Inclusion

Champions inclusion activities strategies and initiatives. Executes inclusion strategies.

Community and Service

Effectively communicates the benefits and impact of Goodwills services to stakeholders.

OUR GROWTH

Commitment to Excellence and Customer Service

Encourages staff accountability for meeting goals and producing high-quality results.

Business Acumen

Accurately interprets data policies and procedures for sound decision-making. Incorporates critical thinking skills into decision-making framework. Directs and ensures compliance with all Goodwill policies/procedures.

Stewardship and Accountability

Effectively works within financial and budgetary guidelines and report all financial irregularities immediately to management.

Qualification Requirements:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Must pass a drug screen. A criminal background check is required. A drivers license check is required. Must show proof of current drivers license and minimum auto liability insurance coverage.

Minimum Skills:

• Proven leadership and management skills.
• Thorough knowledge of early childhood development family development early intervention theories and practices.
• Must maintain minimum requirements for personnel standards as determined by the Texas Health and Human Services for licensed childcare providers.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Must be able to identify potential hazards and implement control measures to reduce risk and maintain a safe work environment.
• Demonstrated ability to create and maintain working relationships within a collaborative team environment.
• Strong customer service skills and the ability to work effectively with a variety of individuals and personalities both internally (employees and staff) and externally (the media businesses community partners etc.)
• Demonstrated ability to problem solve and make effective decisions both strategically and creatively.
• Proficiency in completing assignments independently on time and within budget.
• Ability to multi-task prioritize and thrive in fast-paced consistently changing environment.
• Ability to uphold high standards of confidentiality ethics and integrity.
• Demonstrated ability to motivate train and supervise employees.

Education and/or Experience Technical Skills:

Masters degree in early childhood education or a related field preferred. Minimum of five (10) years experience working in childcare setting. At least two (5) years of facility and staff management experience in a childcare or education setting preferred.

Certificates Licenses Registrations:

State of Texas Childcare Director Credential strongly preferred. Must maintain a valid drivers license and a driving record acceptable to Goodwills liability insurance provider.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job the noise level in the work environment ranges from quiet to very noisy.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequently required to communicate
• The job requires using a computer.

Discrimination Reports:

It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race color religion sex (including sexual harassment) national origin disability age (40 years old or more) military status or veteran status is illegal.

Heart of Texas Goodwill managers and employees will comply with state and federal equal employment laws rules regulations and guidelines. Any employees that deliberately violate this policy will be subject to disciplinary action.

Persons who believe Heart of Texas Goodwill has discriminated against them may file a discrimination complaint with the Compliance Officer. The Compliance Officer has full authority to manage issues involving employment discrimination.

Point of contact to file allegations of discrimination:

Compliance Officer

Location:1700 S New Road Waco TX 76711

Phone Number: ext. 450

Email Address: