ESSENTIAL FUNCTIONS:
Service
Provide exceptional customer service to all Member-clients.
Call Members referred to the Wealth Management department by Branches Member Service Center and other RCU partners to set an appointment for a meeting.
Make and receive calls from clients assisting with questions and resolving problems as appropriate.
Ensure maximum flexibility to relieve and/or assist in a variety of functions as needed.
Travel to Corporate Offices and other branch locations as assigned.
Investment Product Sales
Open accounts and execute trades for advisory mutual funds stocks bonds etc. as directed by client in compliance with the CUSO Financial Services Office of Supervisory Jurisdiction (OSJ).
Research and provide literature on requested investment products including stocks bonds and mutual funds.
Research and provide literature and information to clients regarding insurance products such as life insurance and annuities.
Establish and maintain interactive and open communication with CUSO Financial Services and product companies.
Provide Branch and Member Service Center team members with pertinent referral and product training.
Attend regular product and sales training meetings.
Research and solve Member problems and complaints in an accurate and timely manner.
Prepare regular client mailings/calls for birthdays holidays and other events as assigned.
Administration
Complete all transactions within all regulatory organizations (i.e. FINRA and the SEC) and credit union procedures and regulations.
Research and repair all Back to Rep and NIGO (not in good order) items.
Complete daily weekly and monthly sales blotters and tracking reports.
Prepare and maintain complete and accurate client digital files Member financial data and documentation as directed by CUSO Financial Services and RCU.
Coordinate marketing and sales efforts to promote Redwood Credit Union.
Provide CUSO Financial Services and RCU with all materials distributed for signed approval from the compliance department.
Other Functions
Implement new investment and credit union related products and services with other team members of RCU.
Obtain additional licenses and education as assigned by management.
Financial Advisor
