Monitoring and Investigations Specialist

Do you wish to influence the quality of mental healthcare in your community

Do you have experience serving vulnerable individuals

If you answered yes this position may be right for you!

We seek someone passionate about civil rights and humane care of mental health clients willing to champion their rights. Our team of advocates provides essential oversight of mental health facilities preventing neglect/abuse. We ensure that clients are treated with kindness through visiting facilities interacting with clients & staff and identifying concerns to safeguard rights of those receiving services. We partner with ethical providers to positively transform mental health treatment services. If you consider this worthwhile work we encourage you to apply to join our team.

The Mental Health Association of Alameda County (MHAAC) is a well-established non-profit organization with long term staff that assists and advocates for people with mental illness and their family members through programs including the Family Education and Resource Center the Family Partnership Program and Patients Rights Advocacy. Together these programs assist thousands of people with serious mental illness and their family members every year. We envision a world without stigma where people with mental health challenges and their family members are free to live their best lives. MHAACs current budget is around $5 million.

The Patients Rights Advocacy Program (PRA) works to ensure that people with mental illness receive quality treatment from facilities and providers of mental health services in compliance with the codes and regulations governing their treatment.

WE OFFER:

• Competitive salary
• Eligible for first pay increase after successful completion of 3-month introductory period
• Some positions eligible for Bilingual Pay Differential for fluency in an Alameda County threshold language
• 100% paid medical and dental coverage for the employee
• Employee Assistance Program (EAP) that includes free access to Tele-Doc and Psychotherapy services
• Generous time off benefits: 14 paid holidays including the week between Christmas and New Years Day
• Vacation leave 2 weeks per year increases to 4 weeks by year four of employment
• Mileage reimbursement for work related travel
• Paid volunteer time off
• Tuition reimbursement
• On the job training

The Monitoring Investigations Specialist reports to the Director of Training and Advocacy and is responsible for following up on accusations of client mistreatment in Alameda County mental health facilities.

The Specialist responds to and investigates complaints of abuse neglect or patients rights violations particularly for clients who are involuntarily detained. This position involves visiting facilities throughout Alameda County to investigate complaints received from clients and others conducting planned and unplanned monitoring for compliance with mental health treatment laws and documenting our findings from these activities. This position performs the responsibilities of County Patients Rights Advocates pursuant to W&I Code 5520. The work also includes providing education and consultation regarding mental health laws to treatment providers mental health clients law enforcement and the community.

ESSENTIAL JOB DUTIES

• Receives complaints from consumers of mental health treatment family members and/or other concerned parties
• Responds promptly to complaints and interviews the complainant by phone or in person at the facility
• Investigates complaints of violations in the utilization of involuntary detention involuntary medication seclusion and behavioral restraints
• Conducts investigations: gathers evidence interviews witnesses reviews client records and facility protocols to substantiate claims
• Draws conclusions based on the available evidence and drafts summary report
• Prepares investigation reports and maintains investigation files
• Completes investigation reports within required timelines
• Conducts focused monitoring of reported and suspected abuse and neglect trends in facilities where mental health clients are detained
• Conducts interviews of staff members and patients and performs thorough chart review
• Completes detailed monitoring documentation and writes high quality investigative reports
• Works with facilities to resolve issues discovered during monitoring or investigations
• Provides education and consults with mental health providers on issues related to patients rights due process for involuntary treatment and other mental health statutes

MINIMUM QUALIFICATIONS

• Associate of Arts (AA) Degree
• One year of paid or volunteer experience in 24-hour mental facility - OR - Two years experience in mental health/social services
• Understanding of the principles of performing investigations and monitoring or performing high quality management in a mental health facility
• Experience producing high quality reports with strong attention to detail
• Solid written and verbal communication skills
• Proficiency with MS Office 365 software applications including: Email (Outlook) Documents (Word) Spreadsheets (Excel) Presentations (PowerPoint) and Collaborative Work (Teams)
• Ability to gather information analyze facts and derive conclusions based on known facts
• Experience working with diverse and vulnerable populations
• Have active deep listening skills that demonstrate responsiveness and sensitivity to complex and changing situations
• Must be able to provide proof of full Covid 19 vaccination plus CDS and/or Alameda County recommended boosters
• Must have a valid CA drivers license daily access to a working motor vehicle maintain legally required auto liability insurance and have an acceptable motor vehicle report as determined by MHAACs insurance broker
• Must be able to provide proof of full Covid-19 vaccination and proof of Omicron specific booster shots if eligible
• Must successfully pass a fingerprint background check by CA DOJ and the FBI

ADDITIONAL DESIRED QUALIFICATIONS

• Bachelors Degree (BA)
• Experience working as an advocate case manager or mental health tech
• Experience providing training to groups of adult learners
• Knowledge of codes and regulations governing patients rights and mental health treatment (Lanterman-Petris-Short Act)
• Bilingual in an Alameda County threshold language: Cantonese Farsi Mandarin Spanish Tagalog or Vietnamese

HOURS OF WORK: Full-time Wednesday through Friday 11 am to 8:30 pm and Saturday 8 am to 5:30 pm

WORK LOCATION: 2855 Telegraph Ave Berkeley CA 94705

COVID CONSIDERATIONS: All staff are required to show proof of full Covid-19 vaccination and booster shots. Air purifiers in the office.

SALARY: $30.33 per hour (approx. $56780 annually) 4.5% Bilingual Pay Differential if fluent in a county threshold language. Employee benefits include generous vacation sick leave and health/dental insurance. Required travel for clients and meetings is reimbursed at the federal reimbursement rate

The Mental Health Association of Alameda County is an equal opportunity employer to all regardless of age ancestry color disability (mental and/or physical) those who exercise the right to family care and medical leave gender gender identity/expression genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.

We are also committed to offering an inclusive and accessible experience for all job seekers including individuals with disabilities. Our goal is to foster and inclusive and accountable workplace where everyone has the opportunity to be successful. If you need a reasonable accommodation to apply for a position or participate in the interview process then please connect with us and describe the specific accommodation request for your disability-related limitation.

Job Type: Full-time

Pay: $30.33 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift Hybrid work schedule

COVID-19 considerations:
All staff are required to show proof of full Covid-19 vaccination and booster shots. Air purifiers in the office.

Ability to commute/relocate:

• Berkeley CA 94705: Reliably commute or planning to relocate before starting work (Required)

Education/ Experience:

• Associate of Arts (AA) degree (Required)
• Mental Health/Social Services: 2 years (Required)

Work Location: One location

Required Experience:

Unclear Seniority