Support Engineer II-Ext - AMZ9084399
Support Engineer II-Ext - AMZ9084399
Posted on :
14-08-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
14-08-2025
Job Description
MULTIPLE POSITIONS AVAILABLE
Employer: AMAZON WEB SERVICES INC.
Offered Position: Support Engineer II-Ext
Job Location: Santa Clara California
Job Number: AMZ9084399
Position Responsibilities:
Provide comprehensive technical support and incident management for all of AWS Services focusing on identifying and resolving critical customer-facing technical issues. Manage critical incident response calls for all of AWS Service Teams leading technical communication to external customers as well as internal AWS stakeholders and performing Root Cause Analysis and Post Event Reviews. Responsible for monitoring and analyzing data trends across multiple platforms to identify potential systemic technical issues and service disruptions. Utilize comprehensive understanding of AWS architectural frameworks and proactively diagnose complex technical challenges in cloud computing environments. Advocate for customer experience improvements designing automated solutions for system self-repair and improving key performance metrics for incident resolution.
40 hours / week 8:00am-5:00pm Salary Range $109900/year to $185000/year.
Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information visit:
is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.#0000
Position Requirements:
Masters degree or foreign equivalent degree in Computer Science Engineering Mathematics or a related field and one year of experience in the job offered or in Technical Support Customer Escalations or a related occupation. Employer will accept a Bachelors degree or foreign equivalent degree in Computer Science Engineering Mathematics or a related field and five years of progressive post-baccalaureate experience in the job offered or a related occupation as equivalent to the Masters degree and one year of experience. Must have one year of experience in the following skill(s): (1) experience in technical operations or support focused on cloud infrastructure; (2) creating technical troubleshooting documentation and standard operating procedure (SOP) documents; (3) helping external customers with their technical account management needs in the cloud or on-premises; (4) troubleshooting in Windows or Linux environments; (5) leading and managing escalations; and (6) managing technical projects from design to release for large-scale software applications.#0000
Please see job description and the position requirements above.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employer: AMAZON WEB SERVICES INC.
Offered Position: Support Engineer II-Ext
Job Location: Santa Clara California
Job Number: AMZ9084399
Position Responsibilities:
Provide comprehensive technical support and incident management for all of AWS Services focusing on identifying and resolving critical customer-facing technical issues. Manage critical incident response calls for all of AWS Service Teams leading technical communication to external customers as well as internal AWS stakeholders and performing Root Cause Analysis and Post Event Reviews. Responsible for monitoring and analyzing data trends across multiple platforms to identify potential systemic technical issues and service disruptions. Utilize comprehensive understanding of AWS architectural frameworks and proactively diagnose complex technical challenges in cloud computing environments. Advocate for customer experience improvements designing automated solutions for system self-repair and improving key performance metrics for incident resolution.
40 hours / week 8:00am-5:00pm Salary Range $109900/year to $185000/year.
Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information visit:
is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.#0000
Position Requirements:
Masters degree or foreign equivalent degree in Computer Science Engineering Mathematics or a related field and one year of experience in the job offered or in Technical Support Customer Escalations or a related occupation. Employer will accept a Bachelors degree or foreign equivalent degree in Computer Science Engineering Mathematics or a related field and five years of progressive post-baccalaureate experience in the job offered or a related occupation as equivalent to the Masters degree and one year of experience. Must have one year of experience in the following skill(s): (1) experience in technical operations or support focused on cloud infrastructure; (2) creating technical troubleshooting documentation and standard operating procedure (SOP) documents; (3) helping external customers with their technical account management needs in the cloud or on-premises; (4) troubleshooting in Windows or Linux environments; (5) leading and managing escalations; and (6) managing technical projects from design to release for large-scale software applications.#0000
Please see job description and the position requirements above.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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