Revenue Operations Business Operations Analyst
Revenue Operations Business Operations Analyst
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Job Description
Job Description
Zendesk is looking for a highly motivated individual to support internal process improvements within our quote-to-cash systems aimed at scaling the Global Revenue Operations (RevOps) team and driving the companys multi-billion dollar revenue plan. As a Revenue Operations Business Operations Analyst you will play a vital role in optimizing and supporting our CPQ (Configure Price Quote) systems and related this cross-functional position you will collaborate with teams across Revenue Operations IT Growth & Monetization Sales and Product. Your expertise in system architecture reporting and process improvement will significantly impact key financial and operational metrics.
Key Responsibilities
Collaborate with Revenue Operations including leadership to strategically identify evaluate and prioritize enhancements to the CPQ system ensuring alignment with business needs and maximizing overall impact.
Act as the primary representative of Revenue Operations in the design solutioning and review processes for system updates and defect resolutions.
Serve as the main point of contact between Revenue Operations and IT teams overseeing quoting processes and providing support for CPQ changes issue escalations and effective communication of system updates.
Lead ad-hoc data and reporting requests to empower informed decision-making across Revenue Operations and related functions.
Monitor CPQ system performance using tools such as Jetstream Zuora Reporting Looker and other internal analytics solutions to identify trends and areas for improvement.
Proactively identify propose and implement best practices and process improvements to drive operational efficiencies and enhance the overall quoting experience.
Play a crucial role in product launch preparation including gathering solution design requirements system documentation and participating in system testing.
Collaborate with Finance and other business partners to assess and measure the impact of system enhancementssuch as the reduction of Failed Finance Audit (FFA) rateson key financial metrics.
Lead quality assurance processes to ensure that system updates and enhancements align with specifications and effectively achieve intended results.
Work in conjunction with RevOps IT data engineering and Product teams to ensure seamless integration of large-scale programs into the CPQ system.
Qualifications
We prefer a qualified individual who resides in Madison WI or the immediate vicinity to facilitate better in-office collaboration and engagement.
Actively enrolled in a degree program in Economics Business Finance Accounting or a related field.
Hands-on experience with SFDC CPQ & Zuora (or equivalent) is required; familiarity with Jetstream Looker and Zuora Reporting is a plus.
Ability to translate business requirements into technical solutions and process improvements.
Solid project management skills capable of managing multiple initiatives and stakeholders simultaneously.
Excellent communication collaboration and interpersonal skills with a customer-centric and solutions-oriented mindset.
Proactive detail-oriented and able to work independently in a fast-paced dynamic environment.
Strong analytical and reporting skills with advanced proficiency in Excel and experience with reporting tools.
Familiarity with G-Suite applications and collaboration tools (e.g. Slack or equivalent).
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
IC
Employment Type
Full-Time
