Freight Customer Service Rep
Freight Customer Service Rep
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Job Description
At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions enabling the communities we support to grow and succeed in the right ways all more confidently and more oftenthats what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide ever-growing range of opportunities to discover what makes you thrive. Try new things learn new skills and discover what you excel atall from Day One.
As a wholly owned subsidiary of U.S. Bank Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goalsno matter what they need. From transaction processing to customer service to driving innovation and launching new products were building a range of tailored payment solutions powered by the latest technology. As part of our team you can explore what motivates and energizes your career goals: partnering with our customers our communities and each other.
Job Description
U.S. Bank Freight Payment
Customer Support Help Desk
Position Description
Provide high quality customer support through telephone inquiries and email. Detailed research and problem solving.
Duties & Responsibilities
- Answer customer calls/emails as the first point of contact for service calls
- Investigate and research various requests both online and archival to resolve customer issues
- Maintain positive customer relations and overall service level management
- Counsel buyers/sellers to resolve issues that may slow or complicate payment or cash application
- Communicate with buyers/sellers clearly and professionally; develop and maintain strong customer relationships
- Accurately document buyer/seller issues and log customer call for future issue analysis
- Track open service requests and ensure timely completion
- Inform Account Manager of critical issues/updates affecting the relationship and partner with the Account Manager to resolve issues when necessary
- Coordinate/escalate issues requiring additional assistance as/when appropriate
- Take the lead - both with the customer and internally - to resolve customer issues/problems and follow up to ensure the highest satisfaction
Specific tasks include but are not limited to:
- Account Locked/Password Reset
- Aging Inquiry/Request
- General Help Questions
- Payment/Financial Status Inquiry
- Report Inquiry/Request
- Research Inquiry/Request
- System Issues/On-Screen Error
- TPR Setup/Maintenance/Issues
- Training
- UserID Setup/Maintenance/Issues
- Compatibility View Settings
- Remittance/Statement Requests
- Payment Terms
The role offers a hybrid/flexible schedule which means theres an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
Location: Naperville Illinois
Schedule: 9:30am-6pm Monday-Friday
- High school diploma or equivalent
- Two to four years of relevant experience
Preferred Skills/Experience
- Minimum of 2 years related professional experience in Customer Service Transportation Logistics and/or Operations
- Multilingual candidates preferred
- Strong telephone and interpersonal skills
- Good problem-solving and researching capabilities
- Ability to handle difficult customer calls - Strong written and verbal communication and interpersonal skills
- Stress tolerant
- Proficient computer skills especially Microsoft Office applications
- Ability to identify and resolve/escalate problems
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
If theres anything we can do to accommodate a disability during any portion of the application or hiring process please refer to ourdisability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members whole selves and what may be needed to thrive in and outside work. Thats why our benefits are designed to help you and your family boost your health protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role location or hours):
Healthcare (medical dental vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation gender identity disability or veteran status and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.
The salary range reflects figures based on the primary location which is listed first. The actual range for the role may differ based on the location of the addition to salary U.S. Bank offers a comprehensive benefits package including incentive and recognition programs equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $22.60U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition certain positions may also be subject to the requirements of FINRA NMLS registration Reg Z Reg G OFAC the NFA the FCPA the Bank Secrecy Act the SAFE Act and/or federal guidelines applicable to an agreement such as those related to ethics safety or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
Employment Type
Full Time
