Counter fraud Consultant
Counter fraud Consultant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Counter Fraud - Exciting new Opportunity: We have X5 permanent available roles in the Counter Fraud team - Apply now
The Role:
Youll be a Key Player in safeguarding our business and supporting our genuine customers by thoroughly investigating and verifying information provided by policyholders.
Youll work in a high-energy environment where every day brings new opportunities challenges and chances to shine.
What Youll Be Doing:
- Policy Investigation & Risk Validation
Investigate quotes and policies to ensure accurate risk assessment and rating.
Verify customer details and documentation (e.g. driving licences no claims bonuses V5s).
Communicate with policyholders via phone and written correspondence to gather information.
- Fraud Prevention & Detection
Identify and prevent potential fraud through thorough checks and analysis.
Ensure all investigations comply with company policies and regulatory standards.
- Outstanding Documents & Payments Recovery
Pursue missing documents and payments with professionalism and effective negotiation.
Manage disputed cases with tact and fairness to reach timely resolutions.
- Customer Communication & Service
Provide clear considerable and professional communication via calls and emails.
Resolve queries efficiently focusing on positive customer outcomes and support.
- Compliance & Administration
Process documentation accurately and maintain detailed records to meet agreed service levels.
Adhere to FCA regulations company procedures and call scripts consistently
- Teamwork and Contribution
Work alongside colleagues across the business to advance common goals and add value.
Assist other operational teams when needed expressing expertise and insight.
Key Attributes for Success:
- Communicates with empathy care and fairness even in vulnerable situations.
- Spot inconsistencies with great attention to detail and ensure accurate documentation
- Makes sound decisions under pressure for the best outcomes
- Handles challenges calmly and follows through on complex cases or resolving disputes.
- Consistently and efficiently manages workload and meets deadlines.
- Acts transparent and fairly aligned with FCA standards.
- A team player that collaborates and champions continuous improvement.
Criteria:
- Must have passed probation
- No live disciplinaries
- Managers endorsement
How to Apply:
Please send note of interest by completing this linkby close of business 19th August . This must include your managers endorsement and any restrictions for interviewing dates.
Interviews will commence 20th August onward any issues or questions email Amy- Directly. Best of luck!
Required Experience:
Contract
Employment Type
Full Time
