Job Summary
We are seeking a Quality Assurance Specialist to ensure our products and operations comply with all applicable U.S. federal state and local regulations. This role will play a critical part in bridging communication with our Korea HQ overseeing product compliance import documentation product quality-related customer claims (VOC) and regulatory audits. You will be a key contributor in maintaining operational excellence in a fast-growing beauty retail environment.
What Youll Do
- Review and approve product documentation for store onboarding including ingredient lists and label compliance in accordance with U.S. regulations.
- Evaluate claims marketing materials and packaging to ensure regulatory accuracy.
- Manage and investigate product quality-related customer claims (VOC) and lead response efforts for product recalls or regulatory inquiries (e.g. FDA state agencies).
- Ensure compliance of physical retail operations with local legal and regulatory standards.
- Provide training and guidance to store staff on compliance-related matters.
- Manage import documentation and respond to customs-related issues to ensure smooth clearance and delivery.
- Maintain regular communication with our Korea HQ regarding product specifications documentation and compliance updates.
- Establish maintain and enhance compliance policies in accordance with U.S. federal and state regulatory requirements.
- Monitor changes in product regulations (e.g. MoCRA FD&C Act) and proactively recommend necessary updates.
- Review supplier audit documentation and conduct on-site inspections when necessary to ensure manufacturing practices meet quality and regulatory standards.
Qualifications
- 5-10 years of experience in quality assurance preferably in a U.S.-based beauty or personal care platform
- Bachelors degree or higher in a relevant field (e.g. Chemistry Biotechnology Life Sciences)
- In-depth understanding of U.S. and international regulatory frameworks (FDA ISO standards etc.)
- Strong analytical and problem-solving skills with the ability to interpret complex regulatory requirements
Preferred Qualifications
- Experience working in quality assurance roles at major U.S. beauty retailers or platforms
- Bilingual in English and Korean
- Experience with ISO 22716 certification or compliance (GMP for cosmetics)
- Familiarity with cross-border operations and global supply chain regulatory challenges