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This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Joining UMass Memorial Health Community Healthlink (CHL) makes you part of a team doing work that is often life changing for those we serve. We provide high-quality behavioral health care services to individuals couples and families that is fulfilling both professionally and personally. CHL has been a leader in central and north Worcester County for over four decades in providing care to those facing mental illness homelessness and substance use and recovery.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

I. Major Responsibilities:

1. Maintains standards of service consistent with DPH (Department of Public Health) Health Care Quality Administration and Department of Public Health Bureau of Substance Abuse Services licensing regulations contractual obligations payer requirements and Council on Accreditation for Rehabilitation Facilities standards.

2. Works closely with a multidisciplinary staff to provide integrated primary and behavioral health services to adults with acute and chronic behavioral health conditions.

3. Works closely with administrative staff to provide excellent customer service.

4. Provides direct supervision to staff and interns.

5. Liaisons with the Department of Mental Health area office area hospitals and Community Healthlink programs.

6. Participates on the Extended Management Team.

7. Works collaboratively with leadership and staff of Community Healthlink programs and services and with state and other provider agencies.

Standard Management Level Responsibilities:

1. Directs and supervises assigned personnel including performance evaluations scheduling orientation and training. Makes recommendations on employee hires transfers promotions salary changes discipline terminations and similar actions. Resolves grievances and other personnel problems within position responsibilities.

2. Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.

3. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.

4. Provides effective direction guidance and leadership over the staff for effective teamwork and motivation and fosters the effective integration of efforts with system-wide initiatives.

5. Encourages and supports diverse views and approaches demonstrates Standards of Respect and contributes to creating and maintaining an environment of professionalism respect tolerance civility and acceptance toward all employees patients and visitors.

6. Integrates diversity into departmental objectives such as hiring promotions training vendor selections etc.

7. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.

8. Ensures compliance with regulatory agencies such as Joint Commission DPH (Department of Public Health) etc. Develops and maintains procedures necessary to meet regulatory requirements.

9. Ensures that department complies with hospital established policies quality assurance programs safety and infection control policies and procedures.

10. Ensures adequate equipment and supplies for department.

11. Develops and maintains established departmental policies procedures and objectives.

12. Ensures compliance to all health and safety regulations and requirements.

13. Maintains regular reliable and predictable attendance.

14. Performs similar or related duties as required or directed. All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Masters degree in clinical social work mental health counseling or marriage and family therapy or a doctoral degree in psychology.

2. Independent licensure in behavioral health in Massachusetts: Licensed Psychologist Licensed Independent Clinical Social Work Licensed Mental Health Counselor or Licensed Marriage and Family Therapist.

3. For RRS (Residential Recovery Services) programs must be licensed eligible for LCSW/LICSW LMHC or LMFT and obtain the license within two (2) years of hire. If license is not obtained within two (2) years of hire the employee may be terminated or employee may apply for another position for which they meet the minimum qualifications.

4. Driving is not a requirement. For RRS programs may need to drive for work related purposes which requires a current valid US-issued drivers license and a registered inspected and insured automobile.

* A Waiver from the program funder/licensor may be substituted for clinical license if obtained within 90 days of hire. If a waiver is not obtained within 90 days of hire the employee may be terminated or employee may apply for another position for which they meet the minimum qualifications.

Preferred:

1. N/A

Experience/Skills:

Required:

1. Five years post-graduate degree experience providing direct clinical services supervision and management.

2. Excellent written and oral communication skills.

3. Ability to

a. write in a variety of formats.

b. write reports and correspondence.

c. speak effectively before groups.

d. multitask.

e. use office equipment including copy machines computers printers telephones and four drawer vertical filing cabinets.

f. organize complex tasks and meet deadlines.

4. Advanced computer skills including Microsoft Publisher.

Preferred:

1. N/A

Unless certification licensure or registration is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.