Site Wellness Lead - Trust & Safety
Site Wellness Lead - Trust & Safety
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Salary Not Disclosed
1 Vacancy
Job Description
Department: Wellness Trust & Safety Account
Reports to: Global Account Wellness Leader
Work Arrangement: Onsite (Cebu)
Responsibilities:
- Ensure implementation and maintenance of the Wellness Program and associated Minimum Wellness Standards.
- Lead and manage the performance of third-party counsellors.
- Represent the site in MBR QBR and HBR meetings with internal and external stakeholders.
- Prepare and deliver client presentations.
- Collect analyze and report data to measure program effectiveness.
- Maintain accurate records documentation and reports for all site wellness activities.
- Conduct monthly wellness audits to ensure compliance with standards and client requirements.
- Manage client and internal wellness reporting requirements.
- Oversee internal global and client wellness audits.
- Administer the T&S Wellness application at the site.
- Develop and maintain monthly wellness calendars.
- Conduct training sessions (e.g. Welcome to Wellness) and employee roundtables.
- Engage stakeholders for feedback to support continuous improvement of wellness offerings.
- Collaborate with recruitment and onboarding teams to integrate wellness initiatives.
- Partner with the global research team and local operations teams on wellness-related projects.
- Complete periodic BATS reviews.
Qualifications & Experience:
- Bachelors degree in psychology counselling or related field.
- Proven experience managing wellness programs for Trust & Safety/Content Moderation teams.
- Vendor management experience.
- Strong project management and problem-solving skills.
- Ability to meet multiple demanding deadlines.
- Excellent communication presentation and stakeholder management skills.
- Strong organizational and analytical capabilities.
- Flexible creative and analytical in problem-solving approaches.
- Proficiency in MS Office (Word Excel PowerPoint).
Employment Type
Full Time
