Business design - Senior
Business design - Senior
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Job Description
At EY were all in to shape your future with confidence.
Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
Business Design Consultant
Business Design Consultant can take up opportunities in the business transformation engagements across sales service marketing & pricing functions with the lens of Customer Experience.
Responsibilities Skills and Expertise
- Act as a trusted advisor in understanding and analysing clients business problem / vision conduct current state assessment with business stakeholders via workshop questionnaire interview etc analyse the collected datapoints / artefacts and provide meaningful insights / recommendations for future state design.
- Preferred with business consulting background with sound knowledge of key enterprise business process customer touchpoint & journey design design thinking along with stakeholder management.
- Should be able to contribute practice development thought leadership and busines development activities.
- Either of below domain / function expertise are preferred
- Sales B2B / B2C sales strategy sales planning lead & funnel mgmt. field & territory mgmt. order mgmt. CRM digital channels operating models design channel & touch point analysis business case & transformation roadmap
- Service customer service strategy channel strategy: contact centre digital and self-service customer experience management channel & touch point analysis business case & transformation roadmap analysis of customer feedback and associated KPIs.
- Tech/ Tools Skills: Should have solid hands-on experience in Design Collaboration tools (Mural/Miro/PPT/Visio) to build and modify CX Journey flows Personas Service Design Flows Process Flows etc.
- Good to have vertical & Industry Experience in CPG & Retail Telecom & Media (TMT) Advance manufacturing Healthcare and life science BFSI or CX Consulting services.
EY Building a better working world
EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.
Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.
Employment Type
Full Time
