Team Leader
Team Leader
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Job Description
Recruitment Apple Lovers is a leading recruitment agency based in Portugal. We specialize in connecting top talent with innovative companies in various industries. Our team is dedicated to finding the best candidates for our clients and providing exceptional service.
We are currently seeking a Team Leader to join our team in Valencia Spain.
The ideal candidate will have experience in mentoring a Team since at least 1 year. This is a full-time permanent position with opportunities for growth and development within our company.
Duties and Responsibilities:
- Lead mentor and develop a team of 30 support professionals fostering high performance and career growth.
- Take full accountability for key performance metrics such as service levels customer satisfaction and operational efficiency.
- Monitor and evaluate team performance providing constructive feedback coaching and guidance to exceed targets.
- Prepare and deliver performance reports insights and improvement strategies to senior management.
- Promote a culture of continuous learning skill development and professional progress within the team.
- Ensure compliance with all relevant policies regulations and quality standards.
- Collaborate with workforce planning and scheduling teams to align resources with operational demands.
- Build and maintain strong relationships with cross-functional teams and external partners to ensure a seamless customer experience and aligned objectives.
Requirements:
- Native Dutch speaker (C2) both oral and written; fluent in English (minimum B2 level).
- At least 1 year of proven experience managing customer support or service teams of similar size.
- Demonstrated ability to manage performance through SLAs and KPIs.
- Strong leadership coaching and communication skills.
- Proactive customer-focused mindset with the ability to resolve issues and identify process improvements.
- Analytical data-driven approach to performance evaluation and enhancement implementation.
- Genuine passion for customer service excellence and team development.
- Ability to perform effectively in a fast-paced evolving environment.
- Familiarity with customer service platforms call center tools or related technologies is advantageous.
Benefits:
- Competitive remuneration package based on experience skills and performance
- Health insurance
- Free lunch
- Spanish lessons
- Bi-weekly bootcamp sessions
- Friday drinks and social activities
- Opportunity to be part of a dynamic creative and friendly team
- Support and tools to help you reach your career potential
Excited to join us Submit your CV and lets get started on this incredible journey together!
Employment Type
Full Time
