Dutch Speaking Team Leader for Valencia
Dutch Speaking Team Leader for Valencia
Posted on :
14-08-2025
Employer Active
1 Vacancy
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Job Description
- Lead mentor and develop a team of 17-20 customer support agents to ensure high performance and professional growth
- Take full ownership of critical performance metrics such as SLA adherence Net Promoter Score (NPS) Average Handle Time (AHT)
- Monitor and analyze team performance providing timely feedback coaching and support to achieve and exceed KPIs
- Track report and communicate performance insights and action plans to the Operational Lead
- Encourage a culture of continuous learning and development within the team
- Ensure adherence to relevant laws regulations and internal quality standards
- Collaborate closely with the traffic team to align staffing with operational needs
- Manage relationships with internal and external stakeholders across functions to ensure seamless customer experience and alignment of goals
- Reporting to Operational Lead
- What we expect.
- 1 year proven experience leading customer support or service teams of similar size
- Strong focus on SLA and KPI-driven performance management
- Excellent coaching communication and leadership skills
- Proactive customer-focused approach to resolving issues and identifying structural improvements
- Data-driven mindset with the ability to analyze metrics and implement improvements
- Passion for customer service and team development
- Ability to thrive in a fast-paced dynamic environment
- Familiarity with call center software and technology is a strong plus
- The extras youll love.
The career adventure of your lifetime in sunny Valencia Spain
The chance to work in a scale-up environment with a high-performance culture
Collaboration with the most well-known and fastest-growing brands in Europe
Be part of an incredible international community of like-minded and motivated professionals
The opportunity to grow and develop yourself both personally and professionally
Delicious and healthy breakfast and lunch
A comprehensive benefits program including Spanish classes boot camps the coolest team-building activities and more
Support with Spanish administration tips and tricks for relocation and access to Spanish health insurance
Employment Type
Full Time
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