Senior Application Engineer (Salesforce Agentforce AI)
Senior Application Engineer (Salesforce Agentforce AI)
Posted on :
14-08-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
14-08-2025
Job Description
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company thats founder-led and privately held we empower our employees to push boundaries innovate and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400 integrated partners our platform serves over 30000 provider organizations making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development ensuring our employees have the resources to innovate and make a lasting by Forbes as a top private cloud company and honored as one of Canadas Most Admired Corporate Cultures we offer flexibility growth opportunities and meaningful work.
At PointClickCare we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity productivity and thoughtful decision-making. By integrating AI tools into our daily workflows collaboration is enhanced outcomes are improved and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare so it doesnt just survive it learn more about PointClickCare check out Life at PointClickCareand connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: As this role is remote there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include but not limited to onboarding team events semi-annual and annual team meetings.
For Hybrid Roles: As this role is Hybrid there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include but not limited to weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Job Summary
Were looking for creative thinkers with hands-on experience in Agentforce AI agent development and intelligent process automation who thrive in a collaborative fast-paced environment. As a Senior Application Engineer specializing in Salesforce Agentforce AI at PointClickCare youll architect and deliver state-of-the-art AI agents and automations that transform system workflows. Youll be empowered to experiment prototype and deliver solutions that directly shape the future of our technology landscape gain exposure to the latest AI technologies and dedicated time for professional development and certifications as you create AI Agents using Agentforce and other AI tools.
To succeed in this role you need to be an autonomous and accountable team player with a continuous learning mindset and understand what it means to be a member of a high performing team. You bring hands-on experience building Agentforce AI Agents and over 5 years of experience and knowledge designing developing and maintaining configuration and custom applications that integrate with Salesforce or other connected apps.
As a Senior Application Engineer (Salesforce Agentforce AI) at PointClickCare you will also build intelligent process automations test automations and debug standard to complex issues related with Apex code JavaScript Python or code from other programming languages as it relates to the applications you are developing for. You will develop technical documentation be part of our DevOps maintenance crew and peer review builds developed by other team members and vendors. You will provide training and consultation related to the systems and processes developed by the team to our business partners and support both transformational projects high priority enhancements and resolve standard to high complexity incidents to quickly deliver value to the business.
What your day-to-day will look like
Work at the forefront of AI-driven Salesforce solutions and build AI Agents using Agentforce and other AI platforms like Microsoft Studio for CoPilot Agents.
Pioneer intelligent automations in enterprise environments using IPA tools like Power Automate Alteryx and others.
Build test automations to improve QA efficiencies in QA for Salesforce and other applications.
Collaborate with product designers end-users and other team members to refine and understand outcomes and AI use cases.
Collaborate with other team members to brainstorm ideas for prototyping to test and solution for use cases identified and prioritized.
Execute standard to complex tasks in the application development life cycle using languages like Apex JavaScript Python etc. etc. relevant to the core applications (Salesforce Billing Platform etc.) and connected or integrated apps (Conga Docusign Adobe Marketo Gainsight Gong Qualtrics Kantata TaskRay etc.).
Perform unit tests for your builds and collaborate with Product Designers and other team members to create accurate and quality test scripts for automated and manual testing.
Analyze troubleshoot and debug systems for standard issues
Be an AI change agent in your team to gain team buy-in for adopting use of AI agents to save time reduce waste and improve efficiency to deliver value to customers faster
Create and maintain technical documentation for all builds and AI Agents produced
Onboard mentor and coach Junior - Intermediate application engineers and your peers including peer reviewing their work providing feedback approving pull requests and providing guidance as needed.
Perform other tasks and duties as assigned
Qualifications we are looking for
Hands-on experience building Agentforce AI Agents AI workflows custom agent development and integration of external data sources.
Experience creating intelligent process automations using tools like Power Automate or others
Solid experience creating test automations for Salesforce and other platforms
Solid experience writing clean code that performs well at scale using JavaScript Apex Python etc.
Solid experience with Salesforce integrations and external system integrations (Conga Docusign Adobe Marketo Gainsight Gong Qualtrics Kantata TaskRay etc.)
Proficient in DevOps processes and tools (e.g. Copado AutoRabit)
Proficient in GITHUB and troubleshooting standard versioning and DevOps issues
Proficient in Agile methodologies (Scrum/Kanban) to iteratively deliver standard solutions
Solid experience with automated testing frameworks (e.g. PMD Selenium Copado CRT)
In-depth understanding of Salesforce data models security and governor limits
Excellent organization critical-thinking and self-management skills
A continuous learner you must enjoy acquiring and sharing knowledge and wisdom with others
Solid Team player and coach to partner with cross-functional teams and other areas of practice like BA QA & Operations
Communicates standard - complex ideas anticipates potential objections and persuades others often at team level to adopt a different point of view
Proven experience as a great Intermediate Application Engineer
Certifications:
oSalesforce Certified Agentforce Specialist
oSalesforce Certified Platform Developer I & II (required)
oSalesforce Advanced Administrator certification (required)
oSalesforce Certified Application/Systems Architect (desired)
BSc/BA in Computer Science Engineering or a related field (or equivalent work experience)
Bonus points for:
Experience building AI Agents on other AI Platforms
Experience being part teams that operated using the Product Operating Model
Experience working on a SaaS product
Experience with Salesforce Lightning Design System (SLDS) or other UI frameworks like React or Angular
Standard understanding of Salesforce Sales Cloud Service Cloud Revenue Cloud Agentforce and Salesforce Einstein
Experience working with AWS Azure or other cloud platforms.
Experience working with Service-Oriented Architecture (SOA) and SaaS product development
Knowledge of SAML OAuth and OpenID Connect for authentication and authorization
Experience with on-call responsibilities for production-grade systems.
Understanding how to solve the dysfunctions of a team (trust conflict commitment accountability and team results)
$112000 - $125000 a year
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations.
When you apply for a position your information is processed and stored with Lever in accordance with Levers Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information or if you would like to ask to access correct or delete your information please contact PointClickCares human resources team:
PointClickCare is committed to Information Security. By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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