Telehealth Facilitator
Telehealth Facilitator
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Salary Not Disclosed
1 Vacancy
Job Description
Job Details
Description
Centurion is proud to be the provider of medical and mental health services to the Illinois Department of Corrections.
We are currently seeking afull-time Telehealth Facilitatorto support ourstate correctional facilitiesacross the state ofIllinois. Starting pay at $30 an hour depending on years of experience.
TheTelehealth Facilitatoris responsible for coordinating and supporting virtual healthcare visits to ensure a smooth positive experience for patients providers and clinical staff. This role serves as the primary point of contact for telehealth session setup troubleshooting and follow-up while ensuring compliance with all privacy and security regulations.
- Greet and assist patients during telehealth appointments ensuring they are prepared and comfortable using virtual platforms.
- Set up and test telehealth equipment software and connections prior to scheduled sessions.
- Provide basic technical support to patients and providers before and during sessions.
- Coordinate appointment scheduling reminders and follow-up communications.
- Maintain accurate and confidential patient records in compliance with HIPAA and organizational policies.
- Collaborate with healthcare teams to ensure timely and effective delivery of telehealth services.
- Identify and escalate technical or clinical issues as needed.
- Provide training and guidance to staff and patients on telehealth processes.
- Assist with collecting and reporting telehealth metrics for quality improvement.
- Perform other duties and responsibilities as assigned.
Qualifications
- High school diploma or equivalent; associates or bachelors degree preferred.
- Experience in a healthcare customer service or technical support role.
- Proficiency with telecommunication tools video conferencing platforms and basic IT troubleshooting.
- Strong communication organizational and problem-solving skills.
- Ability to work independently and in a team environment.
- Commitment to patient privacy and professionalism.
We offer excellent compensation and comprehensive benefits for our full-time team members including:
- Health dental vision disability and life insurance
- 401(k) with company match
- Generous paid time off
- Paid holidays
- Flexible Spending Account
- Continuing Education benefits
- Much more...
Employment Type
Full-Time
