Hotel Lobby Host - Front Desk

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Guest Service Coordinator. Are you someone whoispassionateaboutpeopledrivenby purpose andcleverin your approach If so keep on reading!! Here atArlowe strive to create a sense of awe that leaves those we touch wanting more..

Responsible for welcoming and assisting in setting the tone for a guests experience through the process of check in and out of hotel receiving payment correcting account and reservation discrepancies creating and canceling reservations acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs.

RESONSIBILITIES AND AUTHORITIES:

• Always treat guests with courtesy and respect in a variety of situations

• Honesty & Integrity

• Connects with guests on a daily basis provides exceptional customer service and creates memorable experiences

• Responds to guest complaints promptly and professionally.

• Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager

• Establishes and develops long term customer relationships providing value and profitability

• Enhances our guests stay by creating an inviting atmosphere

• Coordinates and multi-tasks job duties in an active environment

• Assists with summoning the third-party valet service to park guests vehicles.

• Assists with summoning cabs for guests and clients.

• Maintains eye contact with guests

• Usage of Guests name during conversation

SPECIFIC DUTIES

Greeting and Welcoming Guests

• Always greets guests in a friendly manner.

• Speaks in clear and discreet sentences.

• Positions self at the main entrance to open and hold the door for all guests entering and leaving the building.

• Opens vehicle doors and greet guests.

• Uses the guests name whenever possible and maintains a professional demeanour at all times.

Check In and Out Services

• Assists guests with kiosk check-in.

• Enters information such as arrival alerts and messages.

• Corrects inaccuracies and discrepancies on guest accounts.

• Posts charges to guest accounts.

• Completes daily high balance checks.

• Checks groups and tours in and out.

• Confidently sells the hotel to prospective guests by showing familiarity with guest rooms facilities and amenities.

• Updates all guest profiles with correct billing information preferences special requests etc.

Luggage Assistance

• Assist arriving guests with luggage upon entering and exiting the building.

• Escort guests to their room and handles luggage.

• Secure and stores luggage for guests.

• Retrieve luggage for departing guests.

• Lifts luggage and uses bell carts to assist guests.

Arrivals and Room Moves

• Escort guests to their room with luggage.

• Familiarize guests with in-room facilities TV Thermostat lighting and features in the room.

• Conduct guests orientation of outlets fitness centre general area attractions etc.

• Coordinate with Front Desk in regard to room moves.

Guest Interaction

• Maintains good posture when interacting and greeting guests.

• Assists and coordinates with Front Desk for any special requests.

• Familiarizes themselves with all VIPs and Arrivals

• Assists with guest requests errands deliveries etc.

General Store

• General Store maintenance

• Conduct sales within the General Store

• Understand the product within the General Store and have the ability to speak to the product

• Report inventory monthly on all stock/product

Guest Services Responsibilities

• Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s)

• Provides Concierge services to guests.

• Investigates guest charges to resolve guest complaints.

• Checks messages and mail.

• Books guest reservations for individuals via telephone walk-in email or fax from within the hotel in accordance with hotel standards and reservations scripts.

• Up-sell rooms where possible according to established procedures to maximize revenues.

• Assists with guest luggage to and from the room when needed.

• Deliver packages (mail faxes etc.) to the guest room when needed.

• Assists in calling and retrieving cabs for guests upon request.

• Any other requests of duties from management.

Reconciliation

• Balance cash daily.

• Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box.

• Ensure all billing and paperwork is done in accordance with Accounting standards.

• Proper handling of sensitive and confidential guest material and information understood and held in a professional manner.

Cash Handling

• Accept advance deposits for guests and posts the advance to guests accounts.

• Makes change and balances the personal and/or individual floating bank.

REQUIREMENTS:

• Minimum of Hospitality Retail or Services related industries experience preferred

• Must be able to stand for periods of time (Up to 6 hours)

• Efficient in Computer and Typing Skills.

• Ability to lift 50lbs

Salary: $24.50 /Hour