Planetree - Regional Director Americas

JOB DESCRIPTION

Planetree a non-profit organization which pioneered the modern movement of person-centered care is seeking an organized and energetic team member to join our Americas team as Regional Director.

Founded by a single patient in 1978 Planetree has empowered over 9 million patients and healthcare providers to look at the care journey in a whole new way. Planetree is a consulting organization working with healthcare provider organizations in the United States and in more than 30 countries globally to implement comprehensive person-centered models of care. Planetree is an advocacy organization working with ministries of health and health-related NGOs around the world to promote person-centered care (PCC) as a model for improving quality of health care and services. And through partnerships with universities in several countries Planetree is changing the way that person-centered approaches to care are studied and taught to future generations of healthcare professionals.

Reporting to the VP of Global Services the Regional Director Americas will lead Planetrees growth and strategic initiatives across the Americas Region (USA Canada Latin America). This position is responsible for expanding Planetrees market presence driving revenue opportunities by promoting our person-centered care certification consulting services and training programs. The Regional Director will build and maintain relationships with key stakeholders including healthcare executives government bodies and industry leaders while overseeing regional business development partnership expansion and client engagement. This role requires a visionary leader with a strong background in healthcare quality accreditation and market expansion who can drive results lead teams and execute strategic objectives in a dynamic and rapidly evolving healthcare landscape.

Position Title: Regional Director Americas

Direct Reports: Director Consulting Americas Regional Coordinator Americas

Reports To: Vice President Global Services

Work Location: Hybrid / Remote

Travel Requirements: 40% or less as required domestic and international

Salary: Commensurate with experience

Commission Eligible: Yes

Bonus Eligible: Yes based on performance goals and organization performance

Relocation: None

Sponsorship: None candidates must have the legal right to work in the United States. No visa or work sponsorship will be provided for this role.

Responsibilities

Strategic Leadership

• Lead the development and execution of Planetrees regional strategy in the Americas ensuring alignment with corporate objectives and strategic goals.
• Drive the implementation of the Planetree Framework enhancing patient experience and operational performance in healthcare organizations throughout the region.

Sales & Market Expansion

• Identify evaluate and pursue new business opportunities and markets expanding Planetrees footprint in key areas across the Americas.
• Manage and nurture relationships with potential clients partners and stakeholders including healthcare providers government entities and NGOs.
• Negotiate and secure new contracts for Planetrees certification consulting and training services ensuring alignment with regional needs and market demands.
• Monitor market trends and healthcare system changes to proactively address evolving needs and identify new opportunities.

Regional Account Management

• Develop and execute annual account plans for key regional clients in collaboration with the Director Consulting Americas
• Oversee a portfolio of regional clients to ensure the successful delivery of Planetrees services and programs in collaboration with the Director Consulting Americas.
• Work with the Planetree PCC Consulting team to provide ongoing strategic guidance and support to existing and new client organizations during their Planetree implementation experience and journey.
• Monitor client satisfaction proactively address issues and ensure the high quality of service delivery and experience.

Team Leadership & Development

• Build and manage a high-performing regional team that fosters a collaborative and results-driven environment.
• Provide coaching and development opportunities to team members ensuring the delivery of exceptional service to clients and partners.
• Collaborate closely with internal teams (certification consulting training) to ensure seamless service delivery and integration of Planetrees programs.

Stakeholder Engagement & Thought Leadership

• Establish and maintain relationships with key healthcare leaders policymakers and influencers in the region.
• Represent Planetree at industry conferences healthcare forums and regional events positioning the organization as a leader in person-centered care.
• Serve as the primary point of contact for key government agencies and healthcare authorities to advocate for the adoption of person-centered care standards.
• Provide thought leadership on person-centered care to influence and guide healthcare practices and policies at the regional level.

Financial Management & Reporting

• Develop and manage the Americas regional budget ensuring resources are allocated efficiently to meet strategic priorities and financial goals.
• Track revenue generation profitability and performance metrics and provide regular reports to Planetree leadership.
• Lead the development of financial forecasts and ensure the achievement of revenue targets for the region.

Innovation & Quality Improvement

• Continuously evaluate and improve Planetrees service offerings to ensure they remain relevant effective and aligned with regional healthcare client needs.
• Promote innovation in healthcare service delivery with technology data and evidence-based practices that enhance patient and family experiences.
• Collaborate with internal teams to identify opportunities for program enhancement operational efficiency and quality improvement.

Critical Skills

• Strong long-term planning and business development skills to identify and seize opportunities while navigating complex market dynamics.
• Strong leadership skills with experience in managing diverse teams and fostering a collaborative results-oriented culture.
• Ability to negotiate and close deals that align with both client needs and Planetrees goals.
• Familiarity with person-centered care models and best practices as well as the ability to effectively implement these practices across diverse healthcare settings.
• Strong interpersonal and communication skills to build and maintain long-term trusted relationships with clients and partners.
• Deep understanding of the cultural social and political nuances across the Americas region.
• Strong budgeting financial forecasting and financial management skills to ensure resources are utilized efficiently and effectively.
• Strong public speaking and presentation abilities to represent Planetree at industry conferences seminars and in meetings with key stakeholders.
• Ability to manage multiple projects simultaneously ensuring timely execution and alignment with goals.
• Strong problem-solving skills to address operational challenges and obstacles leveraging innovative approaches to drive solutions.

Required Competencies

As a prerequisite the ideal candidate will believe strongly in Planetrees aspirational vision humanizing healthcare and its purpose empowering people to profoundly humanize the healthcare experience for everyone everywhere every time. This mission-driven professional will bring demonstrated success in leading and supporting bright talented and highly committed team members to achieve performance excellence and drive organizational growth. Beyond the above it is anticipated that the background achievements and personal characteristics listed below will best position the hired candidate for success as the Regional Director Americas.

Education

• Bachelors degree in healthcare administration business or related field
• Preferred: Additional research certifications or other masters degree(s)

Experience

• At least 10 years of senior leadership experience in healthcare with a focus on quality improvement accreditation and person-centered care.
• Proven track record in business development including partnership building and market expansion in the healthcare sector both domestically and internationally.
• Experience working in or with the US healthcare landscape including familiarity with regulatory and accreditation bodies in the region.
• Seasoned people leader with the ability to lead a diverse set of professionals across the region

Personal Attributes

• Leadership and Vision: A forward-thinking decisive leader who inspires teams sets a clear direction and drives long-term success while adapting strategies to changing market conditions.
• Empathy and Cultural Sensitivity: A compassionate leader with deep empathy for patients and healthcare providers demonstrating cultural sensitivity and the ability to build strong respectful relationships across diverse regions.
• Resilience and Accountability: Demonstrates persistence in overcoming challenges with a strong sense of ownership and accountability for results holding both themselves and others to high standards.
• Collaboration and Emotional Intelligence: A team-oriented collaborative leader with strong interpersonal skills emotional intelligence and the ability to motivate others influence key stakeholders and drive meaningful change in healthcare.

Technology

• Significant Salesforce experience including Sales Cloud Experience Cloud and other functionalities
• Proficient in Microsoft Office (Word Excel PowerPoint OneDrive) and 365 products
• Proficient with presentation technology requirements
• Advanced Skills with Video Conferencing Platforms such as Zoom Microsoft Teams WebEx and/or GoToMeeting
• Preferred: Proficient with Expensify

Language

• English proficiency written and verbal
• Preferred: proficiency or fluency in Spanish (written and verbal) and/or French (written and verbal)

Performance Evaluation

Performance objectives will be established at the beginning of the team members period of employment. These objectives will be discussed and agreed with the team members direct line manager. This will form the team members Development & Performance Plan for the year.

Performance will be evaluated by:

• Feedback on work achievements and issues by ongoing discussions and at performance evaluations
• Periodic external member/partner feedback on services provided
• Performance indicators for systems relating to the delivery of Planetree products and services
• Performance indicators for key areas of responsibility

Diversity Statement

Planetree is a non-profit 501 (c) 3 organization. We work in over 30 different countries and value diversity in our work and our our work we promote respect inclusion and compassion towards all stakeholders in the healthcare enterprise. We encourage qualified candidates of any race religion creed or orientation to join our mission-driven team.

Additional Information

All positions at Planetree require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all the following: SSN/SIN validation education verification employment verification and criminal check search against global sanctions and government watch lists fingerprint verification credit check and/or drug test. By applying for a position with Planetree you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Planetrees employment policies. You will be notified during the hiring process which checks are required for the position.

Pay Transparency Non-Discrimination Notice Planetree will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable licensure or certifications obtained. Market and organizational factors are also considered.

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