Bilingual Scheduler
Bilingual Scheduler
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Salary Not Disclosed
1 Vacancy
Job Description
Senior Helpers is seeking a Scheduler to work in the Cape Coral & Fort Myers office.
As a Senior Helpers Scheduling team member you will be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients their families and our employees.
Senior Helpers is proud to be the first and only national in-home care provider to receive certification as a Great Place to Work. Our HHAs (Home Health Aides) and staff are treated with respect in an inclusive environment enjoy employee pride and camaraderie and recognize that their work makes a real difference for our clients.
Primary Responsibilities (including but not limited to):
- Under direct supervision of the Caregiver Coordinator and with input from the Client Services Manager where appropriate select schedule and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case
- Maintain all scheduling of caregivers and respond to situations where scheduling conflicts emergencies and/or call-outs arise. The company schedule must be complete for the next business day/weekend before leaving for the day
- Track and record in WellSky all instances of assignment refusals call-outs late arrivals early departures etc. and share information with the CM or OM regularly as determined by the CM
- Accept on-call duty averaging two weeks per month and as directed by the Office Manager or Caregiver Manager
- Communicate with the CM or OM to Hire for the Void regularly
- May assist in keeping caregiver files up to date including tracking expirations of any licensing insurance WellSky. Collects new documents as directed notifies CM when new documents cannot be obtained
- Audits timesheets regularly to ensure hours match scheduled hours
Qualifications:
- English and Spanish fluent
- Minimum of one year in a staffing/recruiting position
- Professional experience in the field of customer service
- Knowledge of general healthcare staffing requirements
- Team player excellent verbal and communication skills adaptable in different situations possess excellent client interaction skills able to multi-task and work independently
- Must have experience using telephones with multiple lines multi-task on several calls and maintain professionalism and patience in a fast-paced environment
- Excellent problem-solving abilities are a requirement schedule conflicts are bound to arise that will require creative solutions
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Employment Type
Full-Time
