Content Specialist – AI Education & Training

Labcorp is hiring a Content Specialist AI Education & Training. We are a leading healthcare organization dedicated to leveraging artificial intelligence (AI) to enhance operations optimize workflows and empower our teams. Our AI Center of Excellence develops innovative human-centric AI solutions and ensures seamless adoption across the enterprise through high-impact content education and training initiatives.

As a Content Specialist you will play a critical role in designing and delivering compelling AI content and training experiences. You will develop educational materials focused on AI concepts prompt engineering and effective user interaction with AI systems. Through workshops documentation and multimedia content you will help drive adoption elevate AI literacy and equip staff with the skills they need to succeed in a technology-enhanced environment.

Most importantly youll be engaged in meaningful work that supports our mission of improving health improving lives and pursuit of answersevery day.

This hybrid position offers a balanced schedule of a minimum of three in-office days at an assigned location to be either Burlington or Durham NC supporting both collaboration and flexibility.

RESPONSIBILITIES

• Develop clear engaging and technically accurate content including articles guides tutorials and case studies that communicate the value and usage of AI technologies across the organization.
• Ensure that content and collateral are consistent with our brand image and editorial guidelines.
• Design and deliver training sessions workshops and learning materials that focus on prompt engineering and optimizing human-AI interaction.
• Translate complex AI and machine learning concepts into accessible language for non-technical audiences.
• Collaborate closely with AI developers data scientists and product teams to understand AI tools and translate functionality into actionable user knowledge.
• Establish and manage a content strategy that aligns with organizational AI goals and ensures consistency clarity and impact across formats.
• Evaluate training effectiveness through surveys feedback and engagement metrics to continuously improve materials and methods.
• Edit review and refine content to ensure high-quality output that meets brand and technical standards.
• Stay current with developments in AI prompt engineering and digital education best practices.

REQUIREMENTS

• Proven experience in content creation technical writing instructional design or educational technology.
• Strong understanding of AI concepts machine learning fundamentals and prompt engineering strategies.
• Proficiency with AI tools platforms (e.g. OpenAI Microsoft Copilot ChatGPT) and content creation software.
• Exceptional written and verbal communication skills with the ability to simplify complex topics.
• Experience designing and delivering in-person and virtual training sessions or workshops.
• Strong organizational skills with the ability to manage multiple projects and deadlines.
• Demonstrated ability to collaborate with cross-functional teams and adapt content to different audiences.

PREFERRED

• Prior experience working in healthcare digital health or technology-driven environments.
• Familiarity with e-learning tools (e.g. Articulate Adobe Captivate) and Learning Management Systems (LMS).
• Experience creating content strategies and scalable knowledge bases or help centers.
• Enthusiastic about AI literacy and passionate about enabling others to harness the power of emerging technologies.

EDUCATION

• Bachelors Degree in Communications English Computer Science or a related field.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical Dental Vision Life STD/LTD 401(k) Paid Time Off (PTO) or Flexible Time Off (FTO) Tuition Reimbursement and Employee Stock Purchase Plan. Casual PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information pleaseclick here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) family or parental status marital civil union or domestic partnership status sexual orientation gender identity gender expression personal appearance age veteran status disability genetic information or any other legally protected characteristic. Additionally all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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