Jira ITSM Atlassian Authorized Instructor
Jira ITSM Atlassian Authorized Instructor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About ITC Worldwide
ITC Worldwide is a global leader in delivering high-impact technology training and consultancy services. We specialize in empowering professionals and organizations through expert-led instruction in platforms such as Atlassian Microsoft AWS and Oracle. Our mission is to foster innovation and operational excellence through education.
Role Overview
We are seeking a certified and experienced Atlassian Authorized Instructor (AAI) with specialization in Jira Service Management (ITSM). The ideal candidate will have deep expertise in Atlassian tools a passion for teaching and the ability to deliver engaging and effective training sessions tailored to enterprise ITSM environments.
Key Responsibilities
- Deliver official Atlassian training courses focused on Jira Service Management (ITSM) to technical teams and enterprise clients.
- Facilitate hands-on labs real-world scenarios and interactive sessions to reinforce learning.
- Customize training programs to meet specific client needs including ITIL-aligned workflows and service desk configurations.
- Stay current with Atlassian product updates certification paths and best practices.
- Mentor learners pursuing Atlassian certifications and provide guidance on exam preparation.
- Collaborate with curriculum developers to enhance course materials and lab environments.
- Conduct assessments and evaluations to measure training effectiveness.
- Support marketing and sales teams in promoting Atlassian training offerings.
- Maintain Atlassian Authorized Instructor status through continuous learning and certification.
Required Skills and Qualifications
- Valid Atlassian Authorized Instructor (AAI) credential.
- Minimum of 7 years of experience in ITSM service desk operations and Atlassian tools.
- Proven track record of delivering Jira Service Management training and consulting.
- Strong understanding of Jira workflows SLAs queues automation and reporting.
- Excellent presentation communication and interpersonal skills.
- Experience in instructional design and adult learning methodologies.
- Ability to adapt training delivery to different learning styles and technical levels.
- Strong problem-solving skills and attention to detail.
- Willingness to travel for on-site training engagements.
- Bachelors degree in Information Technology Computer Science or a related field.
Preferred Skills
- Atlassian certifications (e.g. Jira Service Management Administrator Jira Project Administrator).
- Experience with Confluence Opsgenie and Atlassian Access.
- Familiarity with ITIL practices and enterprise service management frameworks.
- Ability to create multimedia and interactive training content.
- Experience in course development examination and assessment.
Professional Development
As part of ITC Worldwide youll gain access to continuous learning opportunities collaborate with top-tier instructors and contribute to shaping the future of ITSM education through Atlassian platforms.
Employment Type
Full Time
