Junior IT Support Analyst

Why Work at Clarke

We have met todays energy needs while planning for tomorrows for over 100 years. Beginning with the first modern generator the Rehlko Automatic Power & Light launched in 1920 Rehlko has been an innovative leader in energy resilience.

Our product range includes engines generators power conversion UPS systems EV components and electrification solutions microgrid controls and management clean energy solutions and much more that serve a broad spectrum of OEM residential industrial and commercial customers.

Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world and the commitment to keep innovating towards greater impact.

At Rehlko our team members are the essential energy that powers our organizations success. We are committed to fostering a safe and sustainable work environment where safety is everyones responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication proactively reporting hazards following protocols and suggesting improvements. Join us in creating an energy resilient world for a better future!

Why You Will Love this Job:

Junior IT Support Analyst

Are you a tech-savvy problem solver with a passion for helping people and keeping systems running smoothly
Clarke Energy is hiring a Junior IT Support Analyst to join our dynamic IT team supporting users across the UK and internationally. Based in Knowsley this is your opportunity to kick-start your IT career with a global engineering company driving the energy transition.

Be the First Line of Tech Support

As a Junior IT Support Analyst youll be the go-to person for resolving user issues building and configuring devices and ensuring our IT systems run efficiently. Youll work closely with the wider IT team to deliver high-quality support across the Clarke Group while gaining hands-on experience with hardware software and network infrastructure.
This role offers a unique blend of technical challenge user interaction and international exposureperfect for someone eager to grow in a fast-paced environment.

What Youll Be Responsible For

In this user-facing role you will:

• Provide responsive support to users via phone email and in person
• Diagnose and resolve desktop and laptop issues including off-site repairs
• Build configure and test workstations laptops and mobile devices
• Support remote users with mobile connectivity and VPN access
• Manage new starter setups and leaver procedures
• Ensure backups of laptops desktops and personal folders are maintained
• Maintain and deploy Group Standard Operating Environments using Windows Deployment Server
• Assist with LAN WAN and VPN connectivity troubleshooting
• Update and maintain the IT asset register
• Document IT processes and user guides clearly and accurately
• Administer and repair mobile communication devices
• Support IT equipment purchasing during staff holidays
• Uphold Health Safety Environmental and Quality standards in all work
• Keep workspaces clean organised and secure

What Youll Bring to the Team

Essential Requirements:

• Degree in IT or a closely related subject
• Minimum 2 years experience on an IT Helpdesk with strong customer service focus
• Understanding of PC builds rebuilds and configuration
• Familiarity with Microsoft products and PC hardware setup
• Strong communication skillsclear helpful and user-friendly
• Ability to stay calm and effective under pressure
• Logical problem-solving and decision-making skills
• Excellent attention to detail and time management
• Willingness to take initiative and responsibility
• Flexible adaptable and committed to continuous improvement

Desirable Experience:

• Microsoft certification (e.g. MTA MCP or equivalent)

Why Join Clarke Energy

We offer more than just a rolewe provide a launchpad for your IT career in a company committed to innovation and sustainability. Our benefits include:

• Competitive salary
• 25 days annual leave plus bank holidays (with extended entitlement for long service)
• Holiday buy and sell scheme
• 7% company pension contribution
• Health care cash plan and life assurance
• Company car allowance (where applicable)
• Employee Assistance Programme (EAP)
• Hybrid working options
• Reward and recognition schemes
• Dedicated training via our in-house certified training department
• Career development and progression opportunities

About Clarke Energy

Clarke Energy is a globally recognised EPC contractor specialising in the engineering installation and maintenance of sustainable energy solutions. As the largest authorised distributor and service partner for INNIOs hydrogen-ready reciprocating engines we operate in 29 countries supporting the move to net-zero emissions.
Our culture is built on integrity innovation and quality with a strong commitment to employee development and customer satisfaction. From front-end design through to project execution and after-sales support we deliver reliable efficient and low-carbon energy systems.

Ready to Support the Future of Energy

If youre ready to grow your IT career and make a real impact apply now via LinkedIn our website or contact directly.

About Us

Clarke proudly offers a rich history steeped in creativity and commitment to our associates and communities along with competitive benefits and PurposeCreating an energy resilient world for a better futureand Values: Curiosity Trust Pace and Excellence are important cultural components that shape the way we work and relate to one another. Learn more about Clarke at In addition to the investment in your development Clarke offers a benefits package including a competitive salary health vision dental 401(k) with Rehlko matching and more!

Clarke is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities including but not limited to hiring job assignment compensation promotion benefits training discipline and termination without regard to race creed color ethnicity religion sex pregnancy childbirth or related medical conditions genetic information age national origin citizenship ancestry caste mental or physical disability marital or familial status sexual orientation gender identity or expression genetic information political belief or affiliation union membership status military status veteran status or any other characteristic protected by national state local or other applicable laws.

Our Values

Curiosity Seek learn share
Trust Go farther together
Pace Focus to go faster
Excellence Find the win every day