Operations Coordinator
Operations Coordinator
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Job Description
Job Details
Description
Empower Rental Group is hiring an Operations Coordinator!
The Operations Coordinator performs the day-to-day tasks required to facilitate renting equipment from vendors to be re-rented to our customers as well as providing broker services for any other rental needs a customer may have by way of being a one-stop shop for our customers. The Operations Coordinator works hand-in-hand with our internal branches to meet customers needs related to the re-rental of equipment and brokerage services. The Operations Coordinator will juggle many different hats at the same time in order to ensure a smooth experience for our customers vendors and branches ensuring orders are placed accurately and in a timely manner.
Responsibilities include but are not limited to:
- Manage the inbox
- Manage department workbench/trackers in Google Sheets
- Work with vendors to source/price equipment for customers based on leads provided by branches.
- Work with branches to present equipmentand service options to customers/close deals.
- Review/document new re-rent orders submitted by branch employees.
- Create purchase orders for equipment being re-rented verifying margins are in line with company standards.
- Create/Send notice to vendors providing them with the purchase order details for new/pending orders.
- Verify successful delivery of equipment to customer job sites before converting reservations to rental contracts.
- Coordinate with the branch and vendor for the successful pickup/return of equipment that has been called off rent.
- Collect final invoicing from vendors in a timely manner after verifying the return of equipment.
- Process final billing to customers making sure to pass all appropriate vendor charges at the proper margin.
- Document all re-rent vendor invoices in an internal ticketing system.
- Review vendor invoicing for accuracy and dispute any discrepancies.
- Match vendor charges to customer billing report verifying all charges are accounted for.
- Create additional billings to customers based on additional services requested from customers/invoiced by vendors.
- Create new contracts for units added to the site after the initial order.
- Send vendor invoices to Accounts Payable with specific details for posting to correct purchase orders/accounts.
- Answer calls and emails concerning all aspects of re-rent orders.
- Prioritize and resolve escalated partner/payment issues with urgency.
- Review vendor aging reports/statements monthly research/address issues request missing invoices etc.
- Audit/verify items on rent monthly.
- Look for opportunities to swap re-rented equipment for owned assets to lower costs/overhead.
Job Requirements
- Highly motivated operational professional who can operate within the guidelines assigned.
- Proficient level of computer skills; including Microsoft Office (emphasis Excel Outlook Teams) and G Suite (emphasis Sheets)
- Communicate clearly both verbal and written with a professional demeanor
- Excellent customer service and follow-up skills with customers vendors and fellow employees
- Possess decision-making problem-resolution and creative thinking skills.
- Strong organizational and prioritization skills
- Strong attention to detail and accuracy
- Able to multitask activities with shifting priorities
- Able to work in a fast-paced entrepreneurial environment.
- Excellent time management skills
Education and Experience
- High School Diploma or GED required.
- Data/Order entry experience preferred.
- Broker/Re-Rent experience preferred.
- RentalMan experience is a plus.
Empower Rental Group is an Equal Opportunity Employer
Required Experience:
IC
Employment Type
Unclear
