Associate Director Client Success
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Job Description
Company:
MercerDescription:
Associate Director Client Experience Saudi National
Location: Saudi Arabia (Mercer Office)
Company: Mercer
Industry: Human Capital Consulting
About the Role:
Mercer is seeking a dynamic Associate Director Client Experience to lead and manage client engagements across Saudi this role you will play a critical part in driving business growth managing client relationships and delivering innovative human capital solutions. You will collaborate with global clients and partners across multiple industries including banking government entities retail academic institutions pharmaceuticals and aviation. You will also work alongside top business schools and consultancies to identify client development and succession planning needs.
This is a leadership role within our Client Delivery Team where you will be responsible for managing largescale complex projects and ensuring successful delivery in line with client expectations.
Key Responsibilities:
Lead and manage complex human capital consulting projects particularly in talent assessment leadership development and succession planning.
Act as a strategic advisor providing insights on human capital transformation restructuring and leadership development.
Build and maintain strong client relationships ensuring longterm business success.
Create and design custom assessment tools reports and solutions based on client needs.
Work closely with large educational institutions and consulting firms to provide endtoend human capital solutions.
Collaborate with internal teams including Client Success and R&D to develop and refine Mercers consulting offerings.
Support technology teams in the design and development of assessment tools and solutions.
Prepare and deliver highimpact presentations to clients and senior stakeholders.
Partner with the commercial team to develop tailored client proposals and solutions.
Who Were Looking For:
Saudi National with fluency in Arabic and English.
7 years of experience in talent management assessment or human capital consulting.
Strong background in project management and client engagement with a proven ability to lead large complex projects.
Previous experience in a toptier consultancy (Big 4 global HR consultancy or leading test publisher) is highly desirable.
Expertise in psychometric assessments and talent frameworks (BPS Test User: Occupational Ability and Personality certification is a plus).
Excellent interpersonal skills and the ability to build and maintain relationships at all levels.
Strong analytical and problemsolving skills with the ability to develop innovative talent solutions.
Outstanding presentation and communication skills with the ability to engage Clevel executives.
What We Offer:
Competitive compensation package.
30 working days of annual leave plus public holidays.
Comprehensive medical insurance for the employee and eligible dependents.
Life insurance and global travel insurance coverage.
The opportunity to work with a global leader in human capital consulting and collaborate with toptier clients and institutions.
Application Process:
The selection process includes three interview rounds:
1. HR Interview
2. Technical Interview Assessment Centre
3. Final Interview with Senior Leadership
If you are a Saudi national with a passion for human capital consulting and want to make an impact at a leading global firm apply now!
Submit your CV through our official Mercer careers portal.
Required Experience:
Director
Employment Type
Full-Time
