At Esalen we believe in the power of our potential -- both in our staff and in our global community of students and faculty who turn to us for transformative learning experiences. More than 50 years ago Esalen co-founders imagined a place inspired by Abraham Maslows psychology of peak experiences and Aldous Huxleys belief in human potentialities the unrealized capacities of our mind and body. Today we build on this legacy by creating deep connections in a world challenged by disconnection and isolation; reigniting awe and wonder to spark greater curiosity about ourselves and others; and asking the questions that can lead to transformative change both for an individual and society.
Esalen isnt just a place to work its an invitation to help change the world.
OVERVIEW
This key role is a guest facing position that will oversee and support the Healing Arts department at Esalen Institute. This position will report to the Director of Guest Services and is a strategic member of the operations team.
KEY RESPONSIBILITIES
Provide superior customer service to guests and massage clients in the Baths space. Be present and aware of guest needs complaints or concerns and the first to respond to any challenges
Effectively supervise the team of practitioners to assure the provision of quality bodywork while maintaining Esalens core mission and values.
Support ongoing employee training programs and practices to ensure the continued professional development of Esalen Practitioners
Support reservationists and office staff handling reservation requests either in person or through training and collaboration
Support and contribute to practitioner hiring process and selections
Perform personnel management tasks such as verification of licensing performance accountability and improvement plans and disciplinary actions
Ensure effective communication and teamwork is cultivated within the department and between Healing Arts and all other Esalen departments
Ensure the effectiveness and accuracy of the existing practitioner/client booking system
Elevate the services offered and ensure we are anticipating client needs
Completion of daily checklists and preparation
Ensure timely provisioning of materials and supplies to practitioners including inventory and ordering
Ensure the cleanliness and appearance of the massage space and supply rooms meet the standards defined
Responsible for team schedule management and payroll processing
Perform additional duties as required to support departmental and organizational needs.
QUALIFICATIONS
Proven ability to build and motivate a team of professionals in a creative collaborative and direct way
Flexible and comfortable in taking responsibility being held accountable and making decisions
Strong listening skills with empathy and common sense
Grounded well organized and flexible
Three years direct experience working with the general public in the health and wellness or service industry
Knowledgeable about Esalen bodywork and the qualities of presence touch and healing that Esalen practitioners are expected to provide their clients
General knowledge of bodywork industry and specific knowledge of California practitioner regulations
Experience and a proven record with strategic planning and implementation
Proven ability to work independently
Computer proficiency with data management
Experience working within the culture and organization of Esalen or similar community based organization is preferred
FLEXIBILITY
Esalen functions best when all staff work toward the common mission of encouraging everyone to reach our highest human potential. With this goal in mind this job description is not intended to cover or contain an all-encompassing listing of activities duties or responsibilities that may be required. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice based on Esalens and your teams needs.
PHYSICAL REQUIREMENTS
While performing the duties of this job the employee must be able to maneuver on uneven ground sit for long periods of time occasionally carry and lift up to 25 pounds and be able to perform daily repetitive hand motions as it pertains to computer mouse and keyboard.
COMPENSATION
This role offers a generous benefits package including competitive pay commensurate with experience medical and dental insurance and paid time alignment with Esalens mission in advancing human potential staff are encouraged to engage in a wide range of personal and professional development programs designed by Esalen faculty and staff.
Housing available for this position on-site (residential fee charged)
$25 - $32 an hour
Esalen provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability genetics sexual orientation gender identity or gender expression.
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