Natural Resource Technician Flex 1/2 (PCN 10-2022)

The Department of Natural Resources Office of the Commissioner Public Information Centeris recruiting for a Natural Resource Technician 1/2 Flex in Fairbanks.

This position is open to Alaska Residents only.

Please check our residency definition to determine if you qualify.

What You Will Be Doing:

The small friendly Public Information Center (PIC) team provides guidance and support for customers as they navigate the programs of the Department of Natural Resources (DNR).

Daily tasks include:

• Providing excellent customer service while responding to general inquiries about DNR and its functions
• Receipting payments processing fees and balancing cash drawers
• Utilizing and teaching DNR online research tools

Mission and Values/Culture:

The PIC acts as the first point of contact and ensures excellent customer service in support of the DNR mission.

We are looking for an energetic individual who loves working with the public is willing to learn and can work independently and as part of a small team.

Benefits of Joining Our Team:

• Entry-level into DNR and the State of Alaska employment
• Ongoing training and exposure to other DNR divisions and programs for career advancement
• Biweekly paycheck 12 paid holidays paid vacation consistent weekday schedule
• Health insurance and retirement benefits
• Friendly cooperative and encouraging atmosphere

The Working Environment You Can Expect:

Located at the front entrance of the DNR building at 3700 Airport Way within walking distance to bus stops grocery stores and a coffee stand. A typical day includes heavy use of phones and computers at individual workstations and at the front counter to provide customer service. The three-person team of the Fairbanks PIC works closely and has daily contact with the Anchorage PIC DNR staff from all the departments divisions and offices as well as other agencies and organizations.

We are looking for a candidate who possesses the following position-specific competencies.

• Customer Service: Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside the Government) to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Oral and Written Communication: Expresses information (for example ideas or facts) to individuals or groups effectively taking into account the audience and nature of the information (for example technical sensitive controversial); makes clear and convincing oral and written presentations; listens to others attends to nonverbal cues and responds appropriately.
• Reading: Understands and interprets written material including technical material rules regulations instructions reports charts graphs or tables; applies what is learned from written material to specific situations.
• Interpersonal Skills: Shows understanding friendliness courtesy tact empathy concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult hostile or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity race gender disabilities and other individual differences.

Natural Resource Technician 1 Starting Salary $21.44

A high school diploma or its equivalent.

OR:
One year of experience performing a variety of office clerical assignments of average difficulty equivalent to an Administrative Clerk 2 with the State of Alaska.

OR:
One year of experience performing unskilled or entry-level tasks in any phase of forestry or fish and wildlife work routine field maintenance or patrol duties assisting in the prevention of violations and the enforcement of laws and regulations concerning fish and wildlife protection. This work is equivalent to Forest Technician 1-2 Fish and Wildlife Technician 1-2 or Fish and Wildlife Aide with the State of Alaska.

OR:
Any combination of the above two substitutions totaling one year of experience.

Special Note:
High school diploma or the equivalent is defined as any of the following:

• Issuance of a high school diploma by a school district including foreign high schools.
• Issuance of a high school diploma by a state based on successful completion of a GED test.
• Issuance of a high school diploma by the military based on satisfactory completion of a GED test. Acceptance in full standing by an accredited college.
• Completion of any basic education course of 480 classroom hours (16 weeks at 30 hours per week).
• Six months of work experience performing duties closely related to the job class.
• Twelve months of work experience involving some routine tasks related to the job in question; for example a stock clerk who maintains records or a table attendant who composes checks for customers would meet the high school requirement for a clerical class.
  

When an applicant has no experience related to the job the following formula is used to determine high school equivalency: the highest grade of school completed plus the amount of work experience which totals 12 years. This can be any kind of work experience.

Natural Resource Technician 2 Starting Salary $24.15

Six months of experience at the entry level performing technical functions of natural resource management equivalent to a Natural Resource Technician 1 Forest Technician 3 or Environmental Technician 1 with the State of Alaska.

OR
Six months of clerical work experience equivalent to an Administrative Clerk 3 or Recorder 1 with the State of Alaska.

OR
16 semester hours or 24 quarter hours of college coursework from an accredited institution.

OR
Any combination of the above where 3 semester hours or 4 quarter hours is equivalent to one month of experience.

** Please read the information below carefully. **

At the time of the interviewplease ensure that you provide the following materials. Failure to do so may result in loss of consideration. Required documents include:

• Three professional references at least two must be current and/or former supervisors. Include phone and email.
• Copy of transcript if using education to meet the minimum requirements.

SPECIAL NOTICES

Application Notice

Supplemental Questions

For your application to be evaluated you must answer the Supplemental Questions. The State of Alaska (SOA) utilizes four proficiency levels to measure and describe an applicants level of competence in applying certain behaviors knowledge skills and abilities to accomplish a specific task. The four proficiency levels are Mastery Fluency Literacy and Discovery. You must rate your proficiency level for each competency listed in the supplemental questions.

Education

If post-secondary education is required to meet the minimum qualifications you must fill out the Education section of the application. If you have not yet obtained a degree please indicate the units you have completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position.

Special Instructions for Foreign Education

Education completed at foreign colleges or universities may be used to meet the minimum qualifications listed above. If using this education to meet minimum qualification requirements you must demonstrate that the credentials have been submitted to a private organization specializing in interpreting foreign educational credentials and that such education has been deemed at least equivalent to that gained in standard U.S. education programs. Alternatively an accredited U.S. post-secondary institution must report that the other institutions transcript is given full value or that full value is recognized in relevant subject areas aligned with the post-secondary institutions curricula. It is your responsibility to provide this evidence when applying.

Work Experience

If using work experience not already documented in your application also provide the employers name job title employment dates and whether full or part-time. Applications will be reviewed to determine whether the responses are supported and whether the minimum qualifications are met. If they are not the applicant may not advance to the recruitment interview and selection phase.

Note:Attaching a resume is not a substitute for completing the application in its entirety. Noting see resume or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

Bargaining Unit

If you are acurrent state employee please indicate the union to which you belong at the time of application. Do not complete this question if you are not a current state employee.

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation auxiliary aids or services or alternative communication formats should call 1- or in Juneau or TTY: Alaska Relay 711 or 1- or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201 Juneau AK 99811-0201. The State of Alaska is an equal opportunity employer.

Please check your junk folder for any messages that may be sent to you regarding this recruitment.

Workplace Alaska Application Questions & Assistance

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1- (toll-free) or if you are in the Juneau area. Requests for information may also be emailed to

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For specific information about this position please get in touch with the hiring manager at the following:

Catey Burtness-Adams

Natural Resource Specialist 3

Phone:

Email: