Home Retention Counselor I - Bilingual
Home Retention Counselor I - Bilingual
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1 Vacancy
Job Description
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Were committed to bringing passion and customer focus to the business.
Job Description
Applies basic skills while developing some specialized skills in procedures operations techniques tools materials and/or equipment appropriate to area of specialization; performs routine and/or repetitive tasks; limited decision making required; generally works under close supervision; work is performed from within specific limits of established procedures and/or defined instructions.- Maintain an auto queue of Non-FHA and FHA accounts that are 15-60 days delinquent; make outgoing calls and take incoming calls through a designated phone queue with a minimum requirement of 160 calls per day
- Notate servicing system of all activity on each account
- Update borrower information in system as applicable
- Send letters and emails encouraging the borrower to contact PHFA
- Monitor the collection voicemail box. Return voicemail calls to borrower in a timely manner
- Work the NSF (non-sufficient funds) queue
- Assist with Bilingual calls and voicemails. Translate letters and emails when needed
- Research designated websites for a current phone number or address for a borrower as needed
- Maintain a neat and organized work area
- Other duties as assigned by the Manager of Default
- Must work one (1) evening per week (Monday through Thursday - work hours that day are from 10:30 am - 7 pm).
- Must be fluent in Spanish and English.
Qualifications
Associate of Arts SpanishExperience
EEO Statement
As an employer PHFA is committed to having a workforce that is diverse and reflects the residents that it serves. We strive to maintain a workplace where all employees and applicants for employment receive equal opportunities in all aspects of employment. There are numerous policies in place at PHFA to help us honor this commitment.
The Pennsylvania Housing Finance Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age disability family status gender national origin political affiliation race or religion.
Diversity Statement
PHFA values honors and commits to the equitable treatment and elimination of discrimination in all forms. We are committed to the diversity of all staff and in all programs and services offered.
Employment Type
Full-Time
