Patient Access Specialist- Phones
Patient Access Specialist- Phones
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Working title: Patient Access Specialist
Division: Community Health Center
Program: Family Medicine Clinic
Reports to: Patient Access Team Coordinator
FLSA status: Non-Exempt: Full-time
Schedule: Monday-Friday; 8am-5pm
Wage Range: $18.15-$21.74 hourly; depending on number of years of transferrable experience and internal equity
Overview:
Serving the Yellowstone County community and south-central Montana for nearly 50 years RiverStone Health is an essential provider of personal and public health services. Health Education Leadership and Protection HELP is what we do.
From medical dental and behavioral healthcare; home care and hospice; public health services like immunizations WIC health promotion and restaurant inspections; and educating the next generation of health professionals our expertise spans all ages and stages of life. Underlying principles of access affordability compassion and quality in all interactions RiverStone Health improves life health and safety for all of the communities we serve.
Job Summary:
This position is responsible for providing excellent customer service to RiverStone Health Clinic clients over the phone and in person. Duties include scheduling appointments collecting and entering patient information into the electronic health record (EHR) taking payments answering questions and referring clients to appropriate resources and people. The work environment is typically fast paced. Work is performed with integrity and innovation to ensure a high level of customer service delivery.
Essential Functions/Major Duties and Responsibilities:
A. Patient Access Services 95%
Compassionate friendly and professional customer communications in person over the phone and in writing.
Contributes to a positive working environment by demonstrating the RiverStone Health Mission Vision and Values.
Collect prepare and enter data accurately into the electronic health record in a timely manner.
Provide patient services which may include greeting registration making appointments rescheduling follow-up outreach medical records requests and escorting patients to applicable service areas.
Help patients determine any assistance programs for which the patient may qualify and/or directing the patient to Care Management Services for referral to other Riverstone Health services or community support services as needed.
Proper documentation and verification of patients insurance information requesting copays/payment for services money handling answering and routing calls scanning patient documents and preparing correspondence.
Review and provide information to outside entities ensuring that all confidentiality and HIPAA policies and procedures are followed.
Excellent internal communication with other RiverStone employees and providers to ensure efficiencies and quality customer service.
Willingness and ability to ensure excellent work support of others and participate in quality improvement processes.
Prepare and coordinate special projects as needed.
Resolve problems and concerns and report issues and incidents using RiverStone processes.
Keep public facing areas clean and tidy.
Attend staff and educational meetings.
Represent RiverStone Health in meetings trainings or public events when needed.
Non-Essential Functions/Other duties as assigned 5%
Perform other duties as assigned in support of RiverStone Healths mission and goals.
Education and Experience:
Minimum Qualifications
- High School diploma or equivalent
- Any combination of experience and training which provide the equivalent scope of knowledge skills and abilities necessary to perform the work.
Preferred Qualifications:
One or more years of medical office and/or electronic health record experience
Medical terminology training or experience
Experience working with an underserved population
Experience working in a customer service environment
Certificates Licenses Registrations:
Valid Montana Drivers License in good standing.
Knowledge Skills and Abilities:
Computer literacy including Excel Outlook and Word.
Knowledge of modern office procedures practices and equipment.
Ability to maintain a calm and positive demeanor during difficult client interactions.
Ability to display non-judgmental and empathetic listening skills.
High degree of detail-oriented skill level.
Knowledge and understanding of protected sensitive patient health information (HIPAA) and confidentiality.
Ability to work collaboratively and maintain a positive work environment.
Ability to meet deadlines.
Customer Service Excellence:
Doing things right the first time
Making people feel welcome
Showing respect for each customer
Anticipating customer needs and concerns
Keeping customers informed
Helping and going the extra mile
Responding quickly
Protecting privacy and confidentiality
Demonstrating proper telephone etiquette
Taking responsibility for handling complaints
Being professional
Taking ownership of your attitude toward Service Excellence.
Supervision:
None
Physical Demands and Working Conditions:
Work is mainly performed on a computer up to 8 hours per day.
Create and maintain a safe/secure working environment by adhering to safety security and health requirements. Integrates injury illness and loss prevention into job activities by attending any necessary training and implementing best practices.
Freedom to Act & Decision Making:
Work is structured by public health regulations and established medical practices. Decisions directly affect the quality of services provided to the public.
Communications & Networking:
Work directly with other team members to provide quality customer service for patients.
Budget & Resource Management:
Not applicable
Required Experience:
Unclear Seniority
Employment Type
Full-Time
