Scheduling and Patient Support Specialist Speechcenter

Job Title: Scheduling and Patient Support Specialist

Location: Speechcenter A Sidekick Company located at 185 Charlois Blvd. Winston-Salem NC 27103

Reports To: Office Manager

Position Type: Full-Time

Job Summary: We are looking for a friendly organized and customer-focused Scheduling & Patient Support Specialist to join our pediatric speech therapy clinic. This role is essential in providing a welcoming environment for patients and their families while ensuring efficient administrative operations. The ideal candidate will support front desk functions to ensure smooth and efficient clinic day-to-day operations.

Key Responsibilities:

Scheduling:

• Scheduling for all patient appointments including make-up sessions; confirm adjust and reschedule appointments in coordination with providers and families.

Front Desk Patient Support:

• Provide excellent customer service to patients and their families by answering calls emails and online inquiries in a courteous and professional manner; provide families with accurate information about services appointments and clinic procedures; direct visitors appropriately and maintain a welcoming front desk area.
• Ensure the clinic waiting room is tidy and welcoming for patients and families.
• Assist with collecting co-pays deductibles or other payments at the time of service.
• Relay any important information between patients therapists and other operations teammates.

General Administrative Support:

• Receive review and distribute incoming faxes in a timely and accurate manner. Ensure all documents are properly categorized scanned and routed to the appropriate departments or personnel.
• Perform general office tasks such as filing printing laminating and copying.
• Maintain accurate and up-to-date records in the clinics EHR system.
• Assist with maintaining clinic inventory ordering supplies and managing office equipment.
• Support other teammates in various tasks as needed.

Compliance & Confidentiality:

• Ensure compliance with healthcare regulations including HIPAA when handling sensitive patient information.
• Maintain confidentiality and privacy standards for all patient-related matters.

Qualifications:

Education:

• High school diploma or equivalent required.
• Associates degree or higher in healthcare administration business or a related field preferred.

Experience:

• Proven experience coordinating schedules for multiple providers in a fast paced setting effectively balancing provider availability patient needs and clinic priorities.
• Prior experience in a medical office pediatric care or customer service setting is highly preferred.
• Experience in speech therapy or healthcare administration is a plus.

Skills & Abilities:

• Strong communication skills both verbal and written.
• Spanish bilingual skills are a strong plus and highly valued for effective communication with a diverse client/patient population.
• Proficient in Microsoft Office Suite with a strong emphasis on Excel for tracking organizing and analyzing data.
• Strong organizational skills with the ability to multitask and manage competing priorities in a dynamic fast-paced environment.
• Detail-oriented with the ability to accurately enter and manage patient information.
• Compassionate patient and professional when working with children and families; able to handle sensitive situations with empathy and care.

Physical Requirements:

• Ability to sit and/or stand for extended periods.
• Must be able to move efficiently in a fast-paced environment to support timely completion of tasks and respond quickly to operational needs.
• Occasional lifting and handling of light office supplies or equipment.

Work Environment: The position will be based in a pediatric speech therapy clinic with interaction with children parents and healthcare professionals. This is an on site position; remote work is not available.

Schedule: Monday through Friday 9:15 AM to 6:15 PM (1 hour mid-day for lunch)