Senior Engineering Manager, CX
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Job Description
About the role:
Forter is a fast-paced innovative SaaS company at the forefront of fraud prevention trusted by some of the worlds largest enterprises to protect their businesses and consumers while enabling frictionless commerce. This is an exciting time as we rapidly expand our capabilities integrating advanced AI and evolving our products into a robust scalable platform for enterprise-level use. Were actively onboarding new high-impact customers driving significant growth and demanding sophisticated platform solutions.
We are seeking an exceptional Senior Engineering Manager to lead a team of 6 talented engineers within our Customer Experience (CX) Engineering group. This role is pivotal in shaping how our customers interact with Forters fraud prevention capabilities and will have a direct impact on their day-to-day operations. Your focus could span from enhancing core platform capabilities to pioneering new AI-driven product features or a combination of both ensuring there are always relevant and exciting challenges to tackle.
Why should you join us
- Impact at Scale: Youll lead a team building products that augment our core fraud prevention offering working on the most widely used areas of our application with maximum customer impact.
- Pioneering AI & Platform Evolution: Be at the forefront of integrating AI into our products and evolving our offerings into a robust enterprise-grade platform.
- Collaborative Culture: Work closely with Product UX Analytics ML and other engineering teams to deliver intuitive high-impact solutions.
- Growth and Ownership: Foster a culture of delivery and excellence mentoring your team to grow and owning mission-critical systems.
What Youll Be Doing:
- Lead and mentor a team of 6 talented software engineers fostering a culture of delivery collaboration and excellence.
- Drive the development of products that empower our customers to combat fraud efficiently gain valuable insights and manage daily operational needs.
- Youll be hands-on: Managers at Forter drive innovation and impact by doing hands-on just as much as they grow and nurture our engineers
- Collaborate closely with product managers product designers and executives to iteratively develop improve and release features.
- Be technically engaged diving into code reviews architectural discussions and providing occasional hands-on contributions when necessary.
- Work closely with stakeholders and customers understanding their needs and translating them into actionable product roadmaps.
What youll need:
- A Proactive Problem Solver: You possess a relentless get-things-done attitude thriving on winning and exceeding goals. You come with a plan and solve complex problems.
- An Experienced Engineering Leader: You have at least 4 years of experience leading a team of 4 engineers. You effectively lead set expectations and help your team grow.
- A Full-Stack Expertise & AI Acumen: A full-stack engineer at heart with 6 years of experience highly experienced with NodeJS React various data stores (ElasticSearch MySQL Snowflake Redis) AWS event-driven architectures and hands-on experience with AI/ML-based systems like prompt engineering.
- Collaborative & Priority-Driven: You excel at working with product managers and designers managing priorities amidst distractions and curveballs and maintaining focus. You are a team player who knows how to harness and coordinate with peers to get things done.
- You Embrace Change: Forter is a fast-changing company where adaptability is key. We embrace evolving directions and priorities always driven by business interest which is why we are winning in our market. You will thrive in an environment where strategic shifts are common and your proactive leadership will be crucial in navigating these changes. You deal well with fuzziness - by methodologically clearing it.
Would Be Really Cool If You Have Experience With:
- Design Systems
- Typescript
- Python
- Micro frontends
About us:
Digital commerce is built on trust. At every point along the eCommerce journey businesses must make a critical decision: Can I trust this customer Answering this simple question accurately and instantly is powerfulit can accelerate revenue growth and strengthen a companys connection with its customers. How do we do it Forter was founded on the insight that its not about what is being purchased nor where but who is behind the interaction.
The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customersensuring everyone gets the experience they deserve. Given that trust is central to how we operate Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. Were meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.
Trust is backed by data Forter is a recipient of over 10 workplace and innovation awards including:
- Great Place to Work Certification (2024)
- Fortunes Best Workplaces in NYC (and 2024)
- Forbes Cloud 100 (and 2024)
- #3 on Fast Companys list of Most Innovative Finance Companies (2022)
- Anti-Fraud Solution of the Year at the Payments Awards (2024)
- SAP Pinnacle Awards New Partner Application Award (2023)
- Fintech Breakthrough Awards Best Fraud Prevention Platform (2023)
Life as a Forterian:
We are a team of over 600 Forterians spread across 3 different continents. Since 2013 weve raised $525 million from investors such as Tiger Global Bessemer Sequoia Capital March Capital and Salesforce Ventures. Were on a mission to bring trust to global digital commerce so that companies like Adobe ASOS eBay Instacart Priceline and Nordstrom can block fraud drive revenue and improve customer experience.
At Forter we believe unique people create unique ideas and valuable experience comes in many forms. So even if your background doesnt match everything we have listed in the job description we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives we grow together as humans and as a company.
Forter is an Equal Employment Opportunity employer that will consider all qualified applicants regardless of race color religion gender sexual orientation marital status gender identity or expression national origin genetics age disability status protected veteran status or any other characteristic protected by applicable law.
If you need assistance or an accommodation due to a disability please email us at. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.Hybrid work:
At Forter we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development strengthens our culture and builds the relationships that help teams thrive.
Required Experience:
Manager
Employment Type
Full Time
