Application Support Analyst
Application Support Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Minimum requirements:
- Have 3 years of experience in application support
- Have experience in monitoring and deploying
- Are able to support Linux servers
- Have Ansible experience
- Minimum Qualification Completed relevant undergrad degree/diploma
- Preferred Qualification Post graduate degree
- Experience 3 years of applications support and Linux experience
Responsibilities:
- Increase operational efficiency and suggest solutions to enhance cost effectiveness.
- Be responsible for the timely and effective response of IT systems user queries and problems through the receipt and logging of problems and the coordination of rapid and appropriate responses
- Manage the reduction of hours of unplanned downtime caused by faulty applications incidents
- Manage installation of planned system solutions and changes against required System Application Plan
- Improve user experience by proactively advising of issues or fixes being implemented on the system using the appropriate communication avenues.
- Translate Business Strategies into actionable goals and execute relevant IT projects / IT initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
- Handle the overall management of application releases (tasks assignments delivery timeframes and problem fixtures).
- Maintain and make changes to application software systems as and when required by business to reduce the number of production problems caused by downtime
- Manage the incident to completion of queries by troubleshooting end user functional issues and resolves or escalates to senior applications administrator / functional / technical support where necessary
- Assists with first level testing of system fixes prior to placement in production environment by providing onsite implementation support if required
Employment Type
Full Time
