Project Administrator - Industrial
Project Administrator - Industrial
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Minimum requirements:
- Matric (Grade 12)
- A tertiary qualification in Customer Services Management or related fields (NQF 7) preferable or at least
- A Certificate in Customer Service / Marketing / Exports or related (NQF 5)
- Up to 3 years Customer Service Management experience / operating as a Customer Liaison Officer in a manufacturing environment.
- Possesses superior organisational skills and the ability to manage multiple projects with shifting deadlines.
- Previous experience working with contract regulations and the related laws advantageous.
- Knowledge of SAP ERP System.
- Computer Literacy (MS Office Suite; SAP ERP Systems and jobspecific software systems).
- Good telephone etiquette.
- Knowledge of relevant Business Processes.
- Knowledge of Quality Management Systems Processes and Procedure.s
- Excellent math abilities and working knowledge of data analysis/statistical methods.
Responsibilities:
- Responsible for the provision of product information and advice to external and internal customers.
- Provides and maintains a professional accurate and efficient telephonic information service to Industrial clients nationally.
- Maintains relationships and portrays the professional image of the organisation.
- May provide a one stop processing function to clients and/or perform a direct marketing function.
- Customer Service Management
- Customer surveys conducted and outcomes actioned in accordance with strategic objectives / plans.
- System integrity upheld to highest standards (Customer information captured and maintained on database).
- Customer satisfaction index.
- Customer feedback received.
- Reporting and related statistics prepared on time and in an accurate manner.
- Governance Risk and Compliance Management
- Ensures that there are no risks fines or penalties.
- Clean audits.
- Management philosophies and values are defined and upheld in area of responsibility.
- Policies and procedures are adhered to.
- Compliance with applicable legislation and regulations.
- Risk prevention measures in place.
- Incident reports generated.
- Stakeholder Management
- Customer complaints attended to in a timely manner.
- Stakeholder/ customer satisfaction index and in place.
- Problems resolved in a timely manner (Comebacks minimized).
- SLA requirements upheld.
- Service Support
- Ad hoc customer requests attended to in a timely manner.
- Customer service standards maintained.
- Client / employee satisfaction index in place.
- Comebacks / discrepancies minimized.
- Project Billing
- Orders processed on time as per set procedures.
- SAP kept updated and maintained.
- Orders released on time and as per set schedules.
- Orders generated on time and as per rotation procedure.
- Supplier terms and agreement management.
- Loads Project specific PRs in SAP.
- Order Processing
- Calling schedule always kept updated and available for use.
- Calles attended to in a professional manner.
- Customer satisfaction index (Feedback received) in place.
- Stock counts performed sheets kept updated and available for tracking purposes.
- Customer feedback provided.
- Accuracy of information assured (Attention to detail).
- Orders released on time.
- Customer always kept informed of progress.
- End User Administration
- Quick response times.
- Friendly and professional service at all times (Feedback received).
- Problem resolution efficient and proactive.
Employment Type
Full Time
