Technical Writer
Technical Writer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Youll be responsible for maintaining and creating a wide range of product platform and process documentation which spans user guides quick-start manuals SOPs proposal content and internal training material. The role also plays a key part in supporting proposal submissions to public sector clients so experience with RFPs and technical sales support will be important.
Some key things youd be doing:
- Writing and formatting compelling responses to government and public-sector RFPs and RFIs
- Creating and maintaining guides and documentation for both hardware and software products
- Translating dense technical information into content that works for a range of audiences (field techs engineers city officials partners etc.)
- Working closely with product owners SMEs and engineers to source and validate information
- Managing internal documentation libraries and ensuring content stays accurate versioned and consistent
- Using modern tools including AI where helpful to improve speed and quality of written content
- Contributing to internal quality and training efforts through well-structured documentation
NB: This is an in-office role based in Cape Town Northern Suburbs.
Requirements:
- Degree
- At least 3 years experience in technical or proposal writing
- Proven experience in technical writing for both software and hardware solutions (SaaS experience a plus)
- Expert level business communication
- Solid grasp of tools such as Google Workspace MS Office and Adobe Acrobat
- Reliable transport
- Valid South African passport (occasional international travel forms part of the function)
- Working hours outside of normal SA-times due to international collaboration with North American teams (required to start and end later than the regular 8/9am-5pm times)
Competencies:
- Pays attention to detail without losing sight of the bigger picture
- Enjoys working in a fast-paced globally distributed team
- Someone who is proactive organised and able to manage documentation workflows independently
Employment Type
Full-Time
