Support Manager
Support Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
- Lead and mentor national support teams (field techs call center)
- Integrate AI and analytics to improve diagnostics and reduce failures
- Manage ticketing and repair workflows
- Monitor systems in real-time using EMS/SCADA platforms
- Improve repair turnaround times and spare parts logistics
- Drive root cause analysis and feedback loops with development teams
- Lead regular service review meetings with key clients and partners
- Develop technical training (CPD-accredited where needed)
- Maintain SOPs and a certified knowledge base
- Support field teams with mobile app tools and accurate service logging
- Oversee firmware updates and BMS/inverter tuning
- Track key metrics
- Deliver regular performance reports and preventative maintenance insights
- Ensure adherence to national standards
- Enforce safety in all field and remote support operations
- Bachelors degree in engineering or a related technical field
- Project Management certification advantageous
- Minimum 5 years experience in a managerial capacity in technical support
- Experience in national or multi-site operations
Contact CHANE DIPPENAAR on quoting the Ref: CTE027001.
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Required Experience:
Manager
Employment Type
Full-Time
