Query Handling Supervisor
Query Handling Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
Relevant degree/ National diploma in finance
Credit Management Qualification.
Minimum 5 years Credit Control Experience
Administration Experience
Communication Skills (written & oral)
Must be able to understand Client Reconciliations
Debt Collection Experience
Ability to organize control & lead
Accounting Knowledge of Balance Sheet P & L s and Debit / Credit
Drivers License.
We are looking forward to your application.
ITS NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.
ITS AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER
Why do people call us the worlds most international company Is it because we operate in more countries than any other logistics provider Is it because we invented cross border shipping over 45 years ago Or is it perhaps because what we do connects people across the world. And the more we can connect people the better life on earth becomes.
We love our role in the world. And were looking for the right people to help us maintain and grow it. People like you.
Role Context
To manage co-ordinate and support the Credit Control department in order to ensure the collection of all accounts maintaining the shortest possible collection period keeping bad debt losses to a minimum and the achievement of targets as laid down by management whilst retaining a positive approach and constructive attitude in order to foster goodwill promote profitable sales and help build both customer and staff relationships. To ensure that specific credit collection goals are met through coaching counselling monitoring and motivating a team of credit collectors and analysis while maintaining compliance with order-to-cash policies and defined collection strategies..
Key responsibilities
Pre plan collections for month as per issued target. Maintain a log of monthly collections as per RPVs allocated.
To achieve OTC targets as laid down by management. To approve credits within authorised parameters.
To submit overdue accounts to Head Office for Litigation. Approve Credit notes and adjustments.
Meet with customers in efforts to build/maintain relationships and resolve any collection queries that may arise.
To maintain and execute collection strategies in line with set standards and policies
To guarantee timely and effective execution of internal control framework
To actively managed cross functional dependencies
To guide reviews and initiates capacity management for credit and collection activities; ensures compliance with the departmental policies and procedures
To review daily progression to cash targets; adjusts and yields collection and credit activities accordingly to meet cash collection objectives
To ensure delivery of daily and monthly collection and credit management reports
To act as a subject matter expert; propose implement and maintain continuous improvement log in the field of collection and credit risk management
To exercise good management judgment in the execution of job responsibilities
To set up review and maintains service line agreements with 3rd party collection agency
To control cost related to 3rd party collection and credit rating agencies
To perform root cause analysis and assist with any collection queries.
To timely support settlement of customer collection queries
To facilitate AR collection and minimise disputed amounts and ageing for aged debt positions
To liaise with 3rd party countries customer service operation and commercial/sales when required
Liaise and communicate inter-departmentally with all Service Centres in order to maximise customer satisfaction
Monitor control and approve staff leave. Ensure appraisals are done timeously. Plan training and develop staff. Ensure People First nomination forms are completed monthly. Monitor and control staff uniforms.
Recruits and develops the members of the team.
Generates commitment motivation and enthusiasm to company and division by motivating and retaining the best talent within DHL.
Challenges self and others to exceed standards and achieve extraordinary results striving for best-in-class; determines team structure roles performance targets in co-operation with country and regional leadership.
Evaluates performance and proposes performance-based compensation for direct staff.
Designs and develops the team architecture (org structure job profiles competence profiles etc.) as supported by the HR function.
Align people competencies to meet the business objectives and manage staff competency levels and performance according to set targets
Required Experience:
Manager
Employment Type
Full-Time
