Our client is looking for a Quality Assurance Certificate Administrator to manage trade certification applications issue serial numbers and ensure compliance with regulatory standards. You will act as a liaison between candidates training institutions and regulatory bodies ensuring smooth certification processes aligned with the QCTO framework.
Key Responsibilities:
Administrative
- Ensures that all records including applications serial numbers and issued certificates are properly archived and stored for future reference or audit purposes.
- Coordinate with stakeholders to ensure the successful execution of certification.
- Maintain an organised filing system for all trade test reports and certificates.
- Verification and submission of trade test certificates to NAMB.
- Provide support for quarterly reporting of Apprenticeship and ARPL/RPL targets.
Trade test process
- Ensure that all supporting documents are included with the serial number application.
- Ensure that the training or assessment center is properly accredited by the QCTO to issue qualifications or certificates for the specific trade or qualification.
- Once the application passes all compliance checks and verification steps it is approved for serial number issuance.
- Generate and issue serial numbers to trade test centres.
- Prepare the application forms for trade certification. This includes ensuring all required documents are completed and accurate.
- Submit all applications for certificate to NAMB
- Tracking the progress of the submission and following up on any requests for additional information from NAMB. Notify the Trade test centre/candidate that the trade certificate has been awarded and sending them the official certificate.
- Collect certificates and submit application documents to NAMB.
Communications
- Support and implement activities aligned with communication strategies.
- Communicate effectively with various stakeholders including candidates training providers and regulatory bodies
- Assist when required with stakeholder walk-ins at head office.
Requirements
- National diploma (NQF Level 6) preferred
- Minimum of 3-5 years SETA experience in quality assurance and/or certification roles
- Strong written and verbal communication skills
- Proficiency in Microsoft Office
- Excellent organizational and project management skills
- Ability to work independently and as part of a team
- Creative thinking and problem-solving abilities
- Ability to address issues that arise during the certification and submission process
- Strong communication skills
Knowledge
- Knowledge of QCTO SAQA and NAMB standards and requirements.
- Managing large volumes of paperwork and maintaining and efficient filing system. Admin principles and processes
Skills
- Fluency in English both oral and written
- Professional writing skills
- Strong verbal and written communication skills
- Excellent interpersonal skills