Service Engineer (DR Gaming Technology)
Service Engineer (DR Gaming Technology)
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Salary Not Disclosed
1 Vacancy
Job Description
DR Gaming Technology (DRGT) is an independent global developer and supplier of integrated scalable casino management cashless and jackpot solutions. We use the latest technology to give casino operators total control and the unique ability to operate without the need for a permanent server thanks to our patented drSMIB mesh network.
Serving customers on 5 continents with a growing team of over 150 people we operate from offices in Austria Belgium Colombia Malta Mexico Paraguay Peru South Africa and Uruguay and service a current installed base exceeding 85000 devices across more than 70 countries.
Purpose of the Role
As a Service Engineer you will play a crucial role in installing managing servicing and maintaining our casino management system and jackpot technology across the African continent. With customers in South Africa Botswana Ghana Kenya Malawi Seychelles and Zambia amongst others you may at times be required to undertake some continental travel. The role reports to the Operations Manager: Africa and is fulltime onsite and based out of our offices in Johannesburg South Africa.
Key Responsibilities & Duties
The role and responsibility of the Service Engineer is to at least cover the following:
- Product Installations Upgrades Training Maintenance & Repairs.
- Analysis and resolution of customer issues.
- Internal Testing of equipment and software.
- Creating and updating Product or Training Documentation.
- Ensure Compliance with applicable legislation.
- Liaising with test labs where required.
- Project management of the above duties.
Qualifications and Experience
- Must Have previous Casino Online System experience.
- 5 Years Casino Systems Technical Experience.
- Familiarity with Computer Hardware and Operating Systems configuration.
- Familiarity with Microsoft SQL and SQL Database Maintenance.
- Tertiary qualification or equivalent in IT/Electrical/Electronic Engineering.
Key Skills
- Familiarity with issuetracking software.
- Excellent communication skills.
- Familiarity with network configuration Firewall VLAN VPN Routers etc.
- Familiarity with Virtual Machines Windows and Linux operating systems.
- Excellent communication skills.
- Flexibility and willingness to travel locally and abroad occasionally.
- Independence and ability to work well in a team including collaboration with international teams.
Employment Type
Full Time
