Key Account Manager
Key Account Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Minimum Requirements:
- Matric
- Bachelors Degree preferably in Business Marketing Finance or related discipline is preferred
- Knowledge: Must be able to offer endtoend Supply Chain Solutions
- Experience: 5 years Industry related experience
Responsibilities:
- Manage the key accounts effectively through multilevel customer contact
- Set annual budgets for Key Accounts in line with company budget
- Act as companys main entry point for nominated key accounts
- Consolidate and update customer information (decision makers influencers volume potential incumbents industry challenges / opportunities strategic expectation)
- Develop the companys market share and profitability through customers operations across the network
- Develop and implement the customer business plan
- Review companys performance and quality indicators with the customer
- Coordinate customer business plan through Global and Regional teams across the network
- Lead direct sales / growth / retention actions with identified customers
- Define operational and pricing procedures and implement with relevant front middle and backoffice teams
- Provide Client Specific reporting (if and when required) in conjunction with the Customer Business Solutions (CBS) team:
- Lead monthly Customer Performance Reviews
- Assist CBS with KPI analysis and reporting
- Assist CBS with Financial analysis
- Monthly / Weekly Internal Business Reporting:
- Report on weekly activities in CRM
- Track actual Gross Margin per client vs Budget
- Explain increase / decrease in Gross Margin
- Identify account growth opportunities
- Clients under threat:
- Identify and explain clients under threat
- Lost business:
- Identify and explain lost business
- Day to day account management:
- Support with operational query resolution
- Support with collecting outstanding payments from allocated client base
- Tenders / RFQs / Estimate requests:
- Support with tenders / pricing requests for allocated clients in conjunction with the Customer Service Support (CSS) team.
- Lead tenders and participate in signoff with respective Middle Office parties
- Participate in the design and presentation of tenders to customers with support from the necessary departments
- New / Extension business:
- Identify new business and / or extension business opportunities within existing or prospective customer base
Employment Type
Full Time
