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Job Description

N/A

Lead the design implementation and management of IT infrastructure and platform strategies aligned with divisional business goals within the insurance sector. This role is responsible for overseeing the production infrastructure ensuring its reliability scalability and efficiency while serving as a leader and innovator for the IT operations team. The role also ensures compliance with industry regulations and standards.

Critical objectives and responsibilities

• Strategic Leadership

  • Develop and implement operational plans to deliver on technology-related strategies aligned with the divisional business strategy in insurance.

  • Oversee the production infrastructure and strategic projects to ensure that IT operations are grounded in reality and aligned with organizational requirements.

• Innovation and Technology Strategy

  • Drive innovation by exploring new infrastructure technologies and practices that enhance competitive advantage in the insurance industry.

  • Collaborate with the Chief Information Officer (CIO) and division leadership to map out the IT infrastructure and platform roadmap including necessary investments.

• Team Leadership and Development

  • Foster a culture of high performance continuous learning and innovation within the IT infrastructure team.

  • Inspire and motivate the team to deliver reliable and efficient infrastructure solutions tailored to support insurance products and services.

  • Operational Excellence

    • Ensure the reliability and performance of production infrastructure by managing uptime resource allocation and capacity planning.

    • Integrate delivery and metrics across people processes and customer dimensions to optimize IT operations.

  • Risk Management and Security

    • Contribute to the organizations information security strategy ensuring relevance and effectiveness for IT operations in insurance.

    • Assess IT risks related to infrastructure and platforms and implement appropriate mitigating actions to ensure compliance and data security.

  • Stakeholder Collaboration

    • Establish and maintain productive relationships with key stakeholders including strategic technology suppliers and service providers.

    • Play a leading role in selecting and managing strategic suppliers for shared technology platforms and supporting their implementation.

  • Continuous Improvement

    • Ensure up-to-date knowledge of statutory and legislative requirements to advise on solutions that mitigate risks and improve customer experience.

    • Identify opportunities to enhance cost-effectiveness and operational efficiency in IT infrastructure management.

  • Service Delivery

    • Maintain high service quality and compliance with operational standards in the insurance industry.

    • Develop work routines to ensure consistent achievement of service delivery goals and infrastructure performance targets.

  • Cost Efficiency

    • Contribute to the development and implementation of effective budgets for IT operations.

    • Manage supplier relationships and budgets associated with infrastructure projects.

  • Cultural Leadership

    • Align behavior with the organizations culture an Build a culture that encourages innovation collaboration and shared success inspiring employees to contribute to positive business outcomes. d values.

Experience knowledge & skills required

• Bachelors degree in Information Technology Computer Science or a related field.

• 1015 years of experience leading IT infrastructure and operations within the insurance sector.

• 58 years of experience in a senior leadership role.

• Expertise in managing production infrastructure including servers networks and data centers to ensure high availability and performance.

• Extensive experience with cloud computing platforms such as AWS Azure or Google Cloud for scalable and resilient infrastructure solutions.

• Proven background in managing data migration and integration projects ensuring seamless data flow across systems.

• Solid experience with insurance platforms and services supporting core business processes like policy administration and claims management.

• Experience leading digital transformation initiatives leveraging technology to enhance customer experience and streamline operations.

• Proficiency in integrating external systems and third-party applications to ensure interoperability within the insurance ecosystem.

• Understanding of budgeting cost management and financial planning in the IT context aligning technology investments with strategic business goals.

Skills

Action Planning Action Planning Adaptive Thinking Agile Project Management Budget Management Change Management Current State Assessment Data Compilation Evaluating Information Executing Plans Futures Thinking Gaps Analysis IT Implementation Learning and Development (L&D) Managing Stakeholder Expectations Oral Communications Policies & Procedures Project Life Cycle Management Project Performance Management (PM) Project Quality Assurance Project Reporting Project Risk Management Project Schedule Management Project Scope Management Project Strategy 1 more

Competencies

Business Insight

Collaborates

Communicates Effectively

Cultivates Innovation

Customer Focus

Decision Quality

Develops Talent

Drives Engagement

Education

NQF Level 9 Masters

Closing Date

19 June 2025 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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